Job description

The PALFINGER values of People, Entrepreneurship, Respect and Learning, are more than words. We strive every day to create and support an atmosphere of collaboration, transparency, empowerment, and customer focus so our greatest assets, our people, will be able to harness their passion, drive, and motivations to make a significant impact!

As an international group PALFINGER offers its customers around the world hydraulic lifting solutions at the interfaces of the transport chain. Now, PALFINGER operates business in 16 sectors: loader cranes, EPSILON timber and recycling cranes, marine cranes, davit systems, winches and offshore equipment, offshore cranes, boats, wind cranes, hooklifts, access platforms, tail lifts, passenger lifts, mobile cranes, truck bodies, railway systems, and truck mounted forklifts as well as attachments and equipment for increasing crane efficiency. As a member of the PALFINGER North America Region (https://www.palfinger.com/en-us ), PALFINGER continuously pursues our vision of being the preferred provider of truck equipment throughout North and Latin America.

PALFINGER is seeking a strong candidate familiar with mechanical, hydraulic, and electrical systems to join the team. If you like contributing your talents, being rewarded for impressive performance and enjoy the satisfaction of accomplishment, then we think you have found the right place to come and build a future. It is our belief that you will join a company with a strong heritage and more importantly, a strong future.

Job Summary

The Epsilon T&R Service Manager will be responsible for supporting customer service requests from the North American Market for the Epsilon product with regards to dealer, service partner and from time-to-time end user service issues. The ideal candidate will work closely with our service partners in the areas of after sales service support. The position is a high-level service support role that requires experience and the ability to manage and oversee a high demanding environment.

This role reports to the Regional Customer Service Director and work from our North America corporate office in Schaumburg, Illinois.

Primary Responsibilities

• Troubleshoot loader electric, electronic, and hydraulic system issues via phone, email and on-site if needed such as the PALFINGER Epsilon Timber & Refuse Loader.

• Interfacing and supporting other departments within the organization (e.g., Sales, Spare Parts, Service, Network Development, etc.).

• Interface and provide feedback to the operations department on issues from the market.

• Regular on-site service visits with dealers and service partners.

• Travel for on-site service partner support, repairs, and troubleshooting.

• Provide basic service training (PALFINGER University) to our dealers and service partners.

• Builds sustainable and good working relationships with our dealers, and service partners.

• Follow up with dealers, and service partners on key service issues.

• Liaison with design contacts in Europe to report issues and work together to help resolve market service problems.

• Work closely with training staff to provide feedback from market service issues.

• Planned service visits to dealers and service partners as a support role.

• Support similar product lines (e.g., Knuckle Boom Cranes) with after sales service support as a backup role.

Qualifications

• 5+ years of experience in the areas of mechanical, hydraulic, and electrical systems.

• Demonstrated experience with troubleshooting lifting systems, resolves issues via phone, email and on-site if needed.

• Experience working with PALFINGER Epsilon Timber & Refuse Loader, preferred.

• Strong technical knowledge with the ability to read and understand technical specifications, diagrams, and installation manual.

• Ability and willingness to travel within the Region North America and to PALFINGER headquarters in Europe.

• Must be well organized, an initiative-taker and career-minded individual.

• Demonstrated experience providing customer service via email, phone, and in-person.

• Computer proficiency with the ability to use Microsoft products.

• Ability to work an entire shift in an office, hot and/or cold industrial manufacturing environments.

• Ability to stand, walk, climb, balance, kneel, crouch, crawl and sit.

• Ability to use of hands/fingers to feel or use equipment/tools.

• A second language skill (German, Spanish, or French), preferred.

What We Offer

• Competitive compensation and performance rewards

• Comprehensive Benefits package with flexible options

• Opportunity for continuous learning and career growth

• Environment of Respect, Integrity, Openness, Inclusion and Support

Hybrid Worker Consideration

The candidate who is selected for this position must have the capability to work from the office and home in a designated work area with company-provided technology equipment. This position will require traveling.

This job posting is designed to describe the general nature of work performed by employees within this classification. It is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job.

What we offer

• Competitive compensation and performance rewards

• A comprehensive Benefits package with flexible options

• Opportunity for ongoing career growth

• An environment of Respect, Integrity, Openness, Inclusion and Support

• The opportunity to build strong teams, improve operations and make a significant impact

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Type: Full-time

Pay: $90,000.00 - $105,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: Hybrid remote in Schaumburg, IL 60173

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