Job description

Company Overview:

Headquartered in Bryan/College Station, Oldham Goodwin Group, LLC, is a fully integrated commercial real estate firm offering comprehensive brokerage, development, management and advisory services throughout the state, specializing in retail, office, industrial, land, multifamily and hotel property types.

This is a full-time Leasing Manager position, located Bryan/College Station, Texas. We are looking for a proven leader to drive the property forward in its occupancy and leasing management. Minimum of 2 years’ relevant work experience. Our ideal candidate will put our core values into action every day as we create a successful community. This person will be responsible for the day-to-day lease up operations of the community. The Leasing Manager must also have a thorough understanding of the competitive market and high standards for customer service. Candidates should be very organized and strong in marketing, resident retention, and resident relations.

REPORTS TO: COMMUNITY MANAGER

OVERVIEW:

Performs activities related to apartment rentals, move-ins, and lease renewals. Will partner with the Community Manager and Marketing Department pertaining to the property’s marketing, advertising, and sales activities. Interacts directly with prospective and current residents to achieve maximum occupancy, including generating and handling traffic, leasing apartments, preparing lease documentation, supervising and training of all full and part-time leasing consultants.

DUTIES AND RESPONSIBILITIES:

· Conduct all business in accordance with Oldham Goodwin Group policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

· Assists in hiring, training, motivates and supervises all on-site leasing staff in order to achieve operational goals of assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.

· Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary.

· Conducts on-going training with office staff; e.g., leasing paperwork, fair housing, and any other type of training that may be needed on a daily basis.

· Correctly complete all lease applications, assist with application verification, and notify prospective residents of results.

· Exhibit a thorough understanding of leases and ensure residents and personnel are in compliance.

· Maintain accurate resident records in property management software.

· Ensures that lease files are complete and that completion of leases is being executed properly in Doc Management.

· Responsible for offices opening on schedule, condition of office, and model apartment.

· Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis.

· Ensure resident retention through communication and the delivery of excellent customer service.

· Accept service requests from residents and route to maintenance for prompt processing.

· Act as liaison between maintenance and residents to assure all maintenance requests are addressed appropriately.

· Ensure contact with residents on a regular basis to assess needs and provide resolution to resident issues.

· Maintain a positive customer service attitude. As a member of management, you are required to maintain a professional appearance, demeanor, and interaction with co-workers, residents, and vendors at all times.

· Review all notices to vacate to determine the cause of the move-out.

· Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.

· Greet prospective residents, qualify, determine needs and preferences, and professionally present community and specific apartments while providing features and benefits.

· Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

· Contribute ideas to the Community Manager for marketing the property and improving resident satisfaction.

QUALIFICATIONS:

· High School Diploma

· Prefer 2-5 years’ experience in the field or related area-preferably in a Leasing Manager Position

· Computer Skills to include Microsoft programs and Windows

· OneSite operating system skills recommended

· Good verbal, written, and supervisory skills

Work Hours: Full time hours. Must be available to work evenings and on weekends according to the business needs of the company and for emergencies.

DRIVING/TRAVELING REQUIREMENTS:

• Frequent need (50% of the time) to utilize personal transportation to inspect apartment community and surrounding neighborhood, make trips to shop competitors and tour sister properties or assist where needed.
• Must have valid driver’s license and automobile insurance.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Ability to commute/relocate:

• College Station, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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