Job description
Come Create at Ricoh
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
POSITION PROFILE
Responsible for coordinating the movement of customer personnel, office equipment, furniture, files, etc. within a defined customer location. Typically leverages the Ricoh TRAC System as primary tool for project management and move coordination. Acts as liaison between vendors and customer. Provides excellent customer service.
JOB DUTIES AND RESPONSIBILITIES
- Attends meetings to obtain basic move information.
- Actively participates in space planning process.
- Coordinates services in sequence with all project vendors.
- Obtains pricing from move vendor - may participate in the bid process.
- Registers services with move vendor.
- Schedules move process with vendors.
- Escalates process issues with move vendor.
- Provides move documentation to customer.
- Schedules box deliveries/pickups.
- Prepares - installs all move signage.
- Processes all change orders.
- Schedules and communicates all punch list items post move.
- Schedules all emergency orders.
- Manages box inventory and equipment on site.
- Coordinates mover's daily work and change orders.
- Arranges to move anything not needed on a floor to appropriate area.
- Maintains areas for restack storage.
- Creates Move Schedule for customers to review.
- Creates Status Log of pervious weeks moves.
- Data Entry into TRAC or other systems as required.
- Interfaces with customer departments (ex. IT) to ensure successful moves.
- Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Typically Required:
- High school diploma required.
- Minimum of one year customer service experience is preferred.
- Proficiency in MS Office required.
Ricoh is an EEO/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.
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