Mortgage Servicing Sr. Specialist - $20-$22/hr
Full Time
Omaha, NE
Posted
Job description
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Our Modern, Flexible Workplace:
At First National, we believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at First National. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States, unless otherwise specified in the job posting. Work location is subject to change based on business needs.
Summary of the Job:
Responsible for providing exceptional customer service for Mortgage Loans to all bank partners and customers that is easy, helpful and personal. Accurately process daily maintenance and/or requests for Mortgage Loan Operations. Work collaboratively with teammates to balance workloads and meet daily deadlines.
About This Role:
Key Responsibilities:
1. Provide operation support within one or more of the following mortgage servicing functions: payment processing, escrow processing, new loan set onboarding, investor reporting, payoff quotes and processing and ordering of loan files.
2. Receive incoming telephone calls from internal and external customers to resolve mortgage servicing related inquiries ensuring every exchange is as easy, helpful and personal as possible. Initiate outbound calls with internal and external customers, insurance agencies, tax authorities, investors and other related entities to resolve issues and inquiries.
3. Maintain a professional and courteous working relationship with internal and external customers, team members, partners and management.
4. Maintain customer confidentiality and confidence while performing servicing functions and conversations.
5. Exhibit attention to detail when processing transactions and reviewing detailed loan information to ensure accuracy.
6. Meet deadlines with an appropriate sense of urgency.
7. Identify and communicate servicing issues and trends.
8. Resolve customer questions and requests by using the Harland, Lereta, Empower, Foundation, First Work and eGain systems.
9. Track work volume related to your specific job duties on an ongoing basis.
10. Cross train for coverage of additional roles within the Mortgage Servicing Team.
11. Occasional light lifting needed for payoff file boxes approx. 25 lbs.
8. Resolve customer questions and requests by using the Harland, Lereta, Empower, Foundation, First Work and eGain systems.
9. Track work volume related to your specific job duties on an ongoing basis.
10. Cross train for coverage of additional roles within the Mortgage Servicing Team.
11. Occasional light lifting needed for payoff file boxes approx. 25 lbs.
The Ideal Candidate for This Role:
Basic Qualifications:
1. HS Diploma or GED
2. Working knowledge of MS Office products, Outlook and Excel etc.
3. Previous experience in Mortgage Servicing Operations / Origination or Real Estate Transactions is preferred.
Additional Qualifications:
1. Demonstrate empathetic phone etiquette and ability to walk in the customer’s shoes when faced with difficult situations to create positive outcomes.
2. Clear oral and written communication skills.
2. Ability to exercise independent judgment within established policies and guidelines and provide appropriate customer solutions.
3. Ability to work independently in diverse fast-paced environment while meeting service level expectations and regulatory requirements.
4. Ability to work collaboratively with teammates to balance workloads and meet daily deadlines.
5. Detail oriented with an understanding of basic balancing.
6. BlackKnight MSP experience preferred
Compensation and Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
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Medical, Dental, Vision Insurance
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401k, With Matching Contributions
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Time Off Programs
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Health Savings Account (HSA)/Dependent Care
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Employee Banking
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Growth Opportunities
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Tuition Assistance
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Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here:
https://www.fnbo.com/careers/benefits/
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To obtain compensation and benefit information related to this specific role, e-mail FNBO at
Job number: R-20222547
TAGAdmin@fnni.com
. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Equity, Diversity, & Inclusion:
FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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