The Opportunity

About DTTP

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there are immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Setup-

• Understand Daikin Remote Monitoring Systems (RMS) applications like Simple Edge, GPF Edge, Surveyor ,and
• Daikin One through internal resources and self-study
• Assist with remote commissioning, network configuration for jobsites. Advise on the set up of control systems
  and the commissioning of product including refrigerant charging, addressing, operational data and field
  settings
• Configure and operate RMS dashboards. Monitor dashboard for exceptions and take appropriate action to
  resolve the exception/malfunctions
• Maintain working relationship with customer stakeholders including, but not limited to- site owner,
  maintenance/service team etc., to resolve operational exceptions/malfunctions.

Training-

• Perform RMS training for internal employees, external sales partners ,and a backup resource
• Work with design instructor to create technical literature to promote RMS business. Participate in sales
  promotion activities as a technical expert
• In conjunction with the Field Support Manager, provide information and conduct training sessions pertaining to
  proper installations, commissioning, controls commissioning ,and troubleshooting of Daikin equipment
• Work with internal teams to learn of changes to equipment and assess their impact on the business. At the
  same time provide voice-of -customer inputs to improve functionality.
• Perform other related job duties as assigned

Troubleshooting and Analysis-

• Assist with diagnosis support when an abnormality occurs (follow-up with customers whose equipment has
  stopped due to an error for more than 24 hours) [contact the contracted REP/contractor]
• Analysis of specific customers with continuous abnormalities with the same fault. (If QC/ Engineering needs
  feedback information, product specialist will handle it)
• Check the operating status of the equipment from cloud data and create proposals for energy conservation
  and operational improvements for properties that are not operating efficiently.
• In a timely manner advise to clean indoor and outdoor heat exchangers based on the operating status of
  equipment and creating proposals for equipment renewal timing based on the number of years the equipment
  has been installed and the operating status (deterioration status) before failure.

Sales support-

• Provide prompt and courteous responses to calls coming to Daikin North America’s RMS Control Center (RMC)
• Develop processes for resolving exception notifications through cross collaboration with internal or external
  service providers
• Occasionally visit critical job sites and provide technical assistance
• Maintain periodic contact with customers to ensure their satisfaction
• Perform additional projects/duties to support ongoing business needs

• Applies practical knowledge of job area typically obtained through advanced education and work experience
• Encouraged to seek continuous improvements
• Performs a range of mainly straightforward assignments
• Works independently with general supervision
• Problems faced are difficult but not typically complex

• Ability to apply knowledge of refrigeration and air conditioning theory and structural layout
• Excellent communication skills and interpersonal skills to interact effectively with diverse client group
• Self-starter with the ability to work both independently and within a team
• Ability to effectively communicate ideas and properly describe problems and solutions
• Demonstrated technical skills to explain product functionality to customers
• Ability to present technical seminars for customers in conjunction with sales engineers
• Proficient computer skills, such as Outlook, Word, Excel, and PowerPoint
• Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills
• Ability to apply good judgment, strong work ethic, and integrity on the job

• 5+ years of HVAC industry experience preferred

• Bachelor’s degree preferred, Associates Degree or (HVAC Certificate) suggested

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Required regularly to sit, talk, and listen
• Required to stand, walk, use hands to pick up, handle or feel and reach with arms
• Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust
  focus are necessary
• Must be able to travel on business or work beyond normal work hours as necessary
• Must be able to lift boxes and/or equipment of up to 50 pounds
• Travel to jobsites <20%.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.