Job description
Position Information
Posting Title
Meter Services Investigator
Job Requisition Number
COA087910
Position Number
108395
Job Type
Full-Time
Division Name
Taps Sales
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation from an accredited high school or equivalent plus six (6) years experience in utility services; three (3) of which involved performing utility field services.
- Fifteen (15) semester credit hours of college in Engineering, Engineering Technology, Law Enforcement or related field may substitute for six (6) months of the required experience with a maximum substitution of two (2) years.
Licenses or Certifications:
- Valid Driver’s License.
Notes to Applicants
Job Description:
This position is responsible for completing small meter inspection/installation requests and field inspections of evaporative cooling systems, documenting meter inspection fail notices, and conducting field investigations for cross meter installations and theft-of-service.
Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.
When completing a City of Austin employment application:
This position is responsible for completing small meter inspection/installation requests and field inspections of evaporative cooling systems, documenting meter inspection fail notices, and conducting field investigations for cross meter installations and theft-of-service.
Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.
When completing a City of Austin employment application:
- Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
- A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
- A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
If you are selected as a top candidate:
- Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.
- If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
- A criminal background investigation is required.
Driving Requirement:
This position requires a Class C license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
If you are selected for hire: Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date
All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.
Pay Range
$25.25 – $29.94
Hours
Monday – Friday; 6:00 a.m. to 2:30 p.m.
Hours subject to change based on business needs.
Hours subject to change based on business needs.
Job Close Date <br/> <i><font size=
01/12/2023
Type of Posting
External
Department
Austin Water Utility
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
625 East 10th Street, Austin, Texas 78701
Preferred Qualifications
Preferred Experience:
- Plumbing experience in water utility field services and/or installing and setting water meters.
- Experience with a computerized maintenance management system for asset management, inventory management and work-order management history.
- Microsoft Office (Word, Excel, Outlook), and geographic information system programs (GIS).
- Knowledge of regulations, standards and permitting as related to water meters.
- Knowledge of back flow prevention.
- Experience communicating directly with customers to explain technical details regarding regulations and standards.
- Experience documenting and presenting investigative findings to others.
- Ability to work in hazardous environments and adverse weather conditions.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Investigates, analyzes and corrects utility service diversion or unlawful use of service incidents.
- Installs water meters according to Utility criteria.
- Travels to remote locations to inspect utility services, potential utility service diversions.
- Coordinates investigations with proper enforcement jurisdictions.
- Provides evidence to legal and other authorities.
- Participates in investigations related to utility service issues.
- Assists in developing departmental policy and procedure related to work activities.
- Calculates unmetered consumption for billing.
- Assists with development and implementation of public information presentations related to utility service investigations.
- Communicates with internal and external customers.
- Trains personnel on the inspection of water services and the installation of water meters, and on the technical aspects of detection of utility service diversion.
Responsibilities – Supervision and/or Leadership Exercised:
- May provide leadership, guidance or work assignments to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of meter services.
- Knowledge of laws and procedures applicable to illegal use of meter service.
- Knowledge of utility metering.
- Knowledge of streets and highways in the Austin/Travis County area.
- Knowledge of safety practices and procedures.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software.
- Skill in planning and organizing.
- Skill in data analysis and problem solving.
- Skill in using hand tools.
- Ability to handle hostility, conflict and uncertain situations.
- Ability to read and follow technical guidelines and standard operating procedures.
- Ability to lift up to 50 pounds unassisted.
- Ability to train others.
- Ability to establish and maintain good working relationships with other city employees and the public.
- Ability to work successfully in hazardous environments and adverse weather conditions.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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