Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. is looking for, is looking for a Membership & Operations Sr Associate to join our Business + Trade Industry Practice in our Chicago office. Representing the majority of our client organizations, the Business + Trade team helps associations create value for the members by delivering strategy and thought leadership, networking opportunities, commerce solutions, education and certification, and advocacy and promotion. The Membership and Operations Associate plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.

What You Will Do

• Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction
• Provide administrative and project support to the client and staff team, including database maintenance and reporting
• Serve as staff liaison to client member committees
• Coordinate and maintain financial projects, membership dues, registration, and AP/AR
• Write and produce content for association member e-newsletters and other electronic communications
• Maintain and update areas of the association website with current information, benefits, member programs, etc.
• Assist with the preparation of conferences, board meetings, and seminars

This Role Might Be for You If…

• You demonstrate exceptional customer service skills
• You exhibit strong written and verbal communication skills, with excellent attention to detail
• You have strong skills in time management and organization
• You display the ability to work independently and as part of a team
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• You have the ability to travel 10% of the time.

Basic Qualifications

• Bachelor's degree from an accredited four-year institution
• 0-1 year of relevant professional experience, including customer service and/or administrative support experience

Preferred Qualifications

• Practical agency or nonprofit experience is a plus
• Experience working for an international organization
• Database management experience is a plus
• Photoshop, Dreamweaver, and/or HTML experience is a plus

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine, and hardworking colleagues, you will build meaningful, deep, and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other protected status designated by federal, state, or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon the successful completion of a reference and background investigation based on the position.

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