Membership Experience Associate – Opener
Full Time
Fort Lee, NJ 07024
Posted
Job description
The Membership Experience Associate (MEA) is the face of the Retro Fitness outlet. The opener is a critical position as being reliable and early to open the club is a must. The MEA is the person a member or guest sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The MEA employee wears many hats while also ensuring a positive member experience.
Customer service, cleanliness, and sales are a must for the club to continue to be successful.
Compensation and Perks:
Direct Reports: This position is supervised by the positions below and in order of:
All MEAs are to wear company staff shirt and name tag with either black or gray pants. Sneakers must always be worn. No shorts, boots, heals, or open toe shoes or sandals. MEAs should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time and follow the Closing Checklist. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.
Retro Fitness Mission Statement:Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.
Compensation and Perks:
- $15.00 per hour if open the gym any day of the week
- With the adjacent wellness center, Edge Well: Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments
- Attractive commission and bonus structure.
- Complimentary Ultimate Membership to this location.
- 15% off cooler drinks, protein bars, apparel, and other Pro Shop items.
- 30% off Retro Blends Smoothies.
- 15% off Personal Training packages.
- NASM discounts.
- Flexible schedule.
- Positive company culture.
- This is a part-time, hourly position.
- A positive, upbeat attitude and personality.
- Effective ability to communicate with members, guests, coworkers and managers.
- The ability to multi-task.
- Customer service oriented.
- Prior sales experience in a retail or health club setting is preferred.
- Handling cash and other transactions at Point of Sale.
- Willingness to learn and work in a goal-oriented and structured environment.
Direct Reports: This position is supervised by the positions below and in order of:
- General Manager
- Assistant Manager
- Resolving member/guest issues in an effective manner.
- Membership tours/sales and retention.
- Following up with prospects.
- Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
- Ensuring a safe and clean environment for all members and staff. Cleaning is a MUST for this position.
- Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
- Opening and closing the facility if scheduled.
- Following company policies and procedures.
All MEAs are to wear company staff shirt and name tag with either black or gray pants. Sneakers must always be worn. No shorts, boots, heals, or open toe shoes or sandals. MEAs should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time and follow the Closing Checklist. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.
Retro Fitness Mission Statement:Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.