Job Summary:

The Member Services position is responsible for providing customer service to participants so that they may have the utmost quality experience while using the Recreation Center.

Duties & Essential Job Functions:

1. Provides great customer service and effectively communicate with staff and participants.
2. Performs necessary maintenance of towels including cleaning, replacing, and distribution.
3. Answers questions pertaining to the recreation center and its program offerings.
4. Works with others when conducting emergency evacuations.
5. Operates all point of sale transitions for pro shop sales.
6. Performs other related duties as assigned.

Required Education & Experience:

• 16 years of age

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• Experience in working with Fusion Software

Knowledge, Skills & Abilities:

• Knowledge of basic customer service techniques.
• Knowledge of Campus Recreation programs and activities.
• Skill in effective written and verbal communications.
• Ability to be punctual, dependable, and trustworthy.
• Ability to find a substitute for their shift should one be needed.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.