Job Description:

The Member Sales Representative (MSR) is a key position within the club. The front desk is where our guests and members receive their first impression of the club as they enter. The Member Sales Representative is required to greet guests and members with warmth and enthusiasm by smiling and welcoming each person into our location. Member Sales Representative’s are expected to tour and enroll guests in memberships, and provide accurate and detailed information about our facility. In addition to assisting our guest and members with questions and providing excellent customer service, MSR’s help maintain a high level of cleanliness within the club by conducting regular walk throughs. Member Sales Representative’s assist in day to day operations that include, but is not limited to, setting up monthly billing, handling billing issues, educating members on club services and supplements, and many other sales and operational duties. This job entails a wide scope of duties and offers room for career growth within the company. This entry level position will provide the education and development needed to thoroughly understand the meaning behind being, “Perpetually Triumphant!”

Requirements:

• 
  High School Diploma
• Current CPR
• Minimum of one year of customer service employment
• Current Food Handler Card – location depending
• Tanning Certification – location depending
• OLCC permit – location depending

Additional Competencies Needed:

• 
  Positive attitude
• Competitive mindset
• Retail sales experience preferred
• Strong Work Ethics and Integrity
• Strong Team Oriented Skills
• Strong Communication Skills
• Multi-Tasking Skills

Expectations:

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Answer phones in accordance with the company’s phone etiquette expectations.
• Track telephone and walk in inquiries.
• Communicate events and schedules with members. Know club facility, services, amenities, programs and schedules.
• Facilitate all member requests in accordance with our agreement policies or forward to a manager.
• Assist members in setting up regular EFT payments.
• Maintain professional appearance – adhere to uniform policy.
• Follow all Point-of-Sale procedures.
• Facilitate payment of member services in accordance with company procedures.
• Maintain a clean and organized work area, including Lockeroom cleaning checks and Workout floor re-racking weights and stocking supplies.
• Complete regular Clean Team tasks as directed by Direct Report.
• Assist in all projects/expectations as delegated by club management.
• Complete guest tours focusing on helping our members reach their potential, by not just purchasing a basic membership, but by focusing on real results, and accountability with our Peak Plus Results or Premier Memberships.
• Meet & exceed personal sales goals.
• Support all additional contracted programs including but not limited to: MyZone, Dotfit, Health Coaching, Personal Training, Massage/Chiropractic Services.
• Follow all policies and procedures in Employee Handbook.

By signing the below, I am stating I understand the above job description and what is required of me to fulfill my duties as a Member Sales Representative (MSR). PNWCV LLC., also reserves the right to modify this job description at any time. As a Team Member, you may also be asked/required to take on tasks outside of this job description.