Job description

The YMCA of Columbia-Willamette is a mission driven organization, which seeks individuals who are enthusiastic and passionate about our mission and vision.

The Member Engagement Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience, from first point of contact with the Y to daily engagement of current members.

Job Responsibilities
In this role, you will

• Provide our members exceptional customer service,
• Develop strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member
• Connect members with programs and activities that will help them achieve their goals
• Assist people in the membership and program enrollment process and are expected to maintain general knowledge of the facility, program and activities of the Y
• Create a fun and safe environment for all.

Job Specifics

• Greet and check in members, program participants, and guests in accordance with branch policies and procedures
• Handles and resolves membership concerns in an empathetic and professional manner.

• Establish long-term relationships with staff, volunteers, participants, members and families
• Answering telephone and respond to voice mail messages.

Job Type: Part-time

Pay: From $16.50 per hour

Work Location: One location

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