Job description

Membership Concierge
JOB TITLE: Member Concierge

SUMMARY:

The Wonderer is a membership club located in downtown Charleston, SC that is centered around social, work and wellness amenities in an oasis-like atmosphere. The club is looking for motivated, qualified and professional Member Concierges who will assist with and be able to anticipate guest needs.

The Concierge's basic function is to provide the Club members and industry relations with information and support in a professional and gracious manner, and to perform Front Office Clerk duties as needed. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, and use the member's surname!

ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned. Professionalism and high ethical standards are required and should be exerted at all times.

• Greet members at the front desk upon arrival.
• Establish call back program to contact members who have arrived to ensure their comfort and to offer assistance.
• Maintain and develop events/ receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries. Etc.
• Assist sales in Club tours and events. Assist with tours of the Club for business, educational, and social organizations.
• Perform operational duties, if required, from assisting at the front desk, taking reservations, and acting as PBX operator between shift changes.
• Possess fluent knowledge of the city and geography of surrounding areas.
• Knowledge of the restaurants, amenities, clubs and tourism industries to provide to Club members.
• Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, etc.
• Make reservations for members in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
• Organize and clean base camp regularly to ensure that high standards are always kept.
• Maintain follow-up log for communication between Concierges.
• Adapt to constantly changing situations and personalities of members, ensuring quality service to all members. Maintain decorum in stressful situations. Project warmth, care and concern for all members along with proper etiquette.
• Attend periodic department meetings.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by this job include the ability to focus.'
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Work Remotely

• No

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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