Job description

POSITION PURPOSE: To schedule all Imaging cases and no show cases ensuring smooth operation of facility.

KEY RESPONSIBILITIES: Imaging scheduling

PERFORMANCE STANDARDS:

DEPARTMENTAL RESPONSIBILITIES

Exercises competency, thoroughness, follow through and service orientation while performing duties as evidenced by:

• Using automated scheduling system and established scheduling policies and procedures, accurately establishes MRI start times with physicians' office representatives.
• Uses critical thinking skills when doing everything possible to get cases on the schedule and to give the requested start time.
• Collaborates with Business Office Manager regarding placement of cases in the Imaging schedule.
• Coordinates changes in Imaging schedule with affected parties.
• Collects all the necessary patient and insurance information to allow for insurance verification.
• Maintains confidentiality on matters to which they are privileged.

CUSTOMER SERVICE

Maintains active professional relationships with doctors and their office staff by assessing and meeting their needs and levels of satisfaction with the Center's services.

• Demonstrates a polite, courteous, and friendly manner at all times.
• Assists other office personnel with managing heavy phone traffic.
• Organizational skills are above average.
• Medical terminology & knowledge of surgical procedures is current.
• Computer proficiency.
• Handles stressful situations with little or no supervision.
• Handles phone calls concerning patient accounts.
• Deals with the insurance companies and other payors in a professional manner.
• Assists in filing of charts, quality control of medical records, and patient registration procedures as needed.

EMPLOYEE MANAGEMENT

Demonstrates the ability to work well together as evidenced by:

• Welcoming new employees and helps orient them as requested.
• Encourages other employees to be productive when activities slow.

REGULATORY COMPLIANCE

Complies with State, Federal and local rules and regulations, and Center policies & procedures and bylaws as evidenced by:

• Maintains patient records according to established protocol.

SAFETY

Maintains office space in safe condition as indicated by closed work space and secured electrical wiring. Adheres to all facility safety regulations and guidelines regarding patient and staff safety as evidenced by:

• Attends safety meetings and training as evidenced by attendance records.
• Identifies, corrects, or reports unsafe conditions immediately.

RESOURCE AND INVENTORY MANAGEMENT

Ensures the proper use of resources as evidenced by:

• Careful use of supplies to avoid waste.
• Reports to the appropriate person when supplies are low.
• Keeps accurate records.
• Uses appropriate human, financial, and material resources while considering the overall budgetary constraints.

PERFORMANCE ENHANCEMENT ACTIVITES

These activities are everyone’s responsibility. Actively participates as evidenced by:

• Understanding of Center’s Performance Enhancement Program.
• Understanding of the performance enhancement process.
• Completes Opportunity for Performance Enhancement Form when as opportunity is identified. Makes sure that there is appropriate follow through.
• Participates in Performance Enhancement Team Projects as appropriate.
• Completes assigned monitors in a timely and accurate manner.
• Keeps up-to-date with Center’s Performance Enhancement activities.

QUALIFICATIONS

Skills, Knowledge, and Abilities:

Ability to effectively manage the special tasks assigned in the position description. Knowledge of computers and medical and surgical terminology. Is courteous and works with physician’s offices and patients concerned with their financial responsibility. Well organized and able to keep accurate records for schedules and the physician's delineations of privileges. Ability to handle multiple tasks and set priorities. Handles stressful situations with little or no supervision.

Education/Experience:

Must demonstrate computer knowledge. Graduate of high school required. Some knowledge of accounting 10-key by touch and data entry skill required.

Physical Requirements:

• Spends most of the day sitting at desk and/ or a computer terminal.
• May need to bend or reach when pulling patient files/charts.
• Must be able to hear and speak clearly.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Healthcare setting:

• Clinic

Medical specialties:

• Radiology

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• McAllen, TX 78504: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person

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