Job Summary:

Performs under the supervision of the HIM Supervisor and in accordance with established policies and procedures, provides functional direction to the staff. Acts a Super User to the various systems in the department process and workflows. Participate in Data Mining of HIM Statistics. Researches missing documentation and missing documents. Competent in performing all Clerical Functions in the department as well as other required clerical duties Is considered the back up to these positions within the department. In the absence of the Supervisor or Director this position is Lead and in charge of the department.

Essential Job Duties:

• Acts a Super User for processes within the department
• Monitors and work Assignment Queues and Error Queues
• Monitors and compile Verbal Telephone Order Stats
• Trains and assist in orienting new or less experienced personnel
• Respond, Track request for Release of Information
• Maintain various department activity logs
• Act as a Physician Liaison to trouble shoot and problem solve IT issues
• Ability to float between all clerical positions
• Performs other duties assigned to me by my Director/Supervisor

Behavioral Standards:

• Exhibits customer and service-oriented behaviors in every day work interactions.
• Demonstrates a courteous and respectful attitude to internal workforce and external customers.

Communication/Knowledge:

• Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
• Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome
• Able to use IT systems in an accurate and proficient manner.

Collaboration/Teamwork:

• Contributes toward effective, positive working relationship with internal and external colleagues.
• Demonstrates cooperation, flexibility, reliability and dependability in all daily work activities and a willingness to collaborate with other for the good of the customer and the organization.

Education/Experience:

• High School graduate or some college course work
• Working Knowledge of HIPAA and rules, regulations and consent laws

Licensure/Certification: N/A

ADA/Physical Demands:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.
• Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell. The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.