Job description
We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team. In this role, you will work at the front desk of our medical office in Columbus, OH and assist our patients and other visitors.
Position Purpose: The purpose is to handle all initial contact and to set the tone with potential and established patients and other visitors or callers.
Minimum Qualifications:
High School Diploma or Equivalent
Job Essential Functions and Duties:
Position Purpose: The purpose is to handle all initial contact and to set the tone with potential and established patients and other visitors or callers.
Minimum Qualifications:
High School Diploma or Equivalent
Job Essential Functions and Duties:
- Welcome and greet all patients and visitors whether in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Be courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be polite
- Register new patients and update established patient demographics by collecting detailed patient information including personal and financial information
- Facilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staff
- Responds to patient, prospective patient, and visitor inquiries in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, notifying the supervisor of such needs and monitoring office equipment
- Protect patient confidentiality by making sure protected health information is secured by not leaving PHI in view of other visitors and by logging off the computer before leaving it unattended
Interpersonal Skills and Competence:
- Be a good listener
- Have proper phone etiquette
- Maintain confidentiality
- Excellent customer service skills
- Demonstrates the ability to work in a fast-paced environment
- Strong attention to detail
- Great personality and dependability
- Must approach tasks with a sense of urgency
- Must be able to handle multiple tasks at once
Physical Requirements: The Receptionist is frequently required to stand and walk. The Receptionist must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision and distant vision. The noise level in the work environment is usually moderate.
Other Requirements: Travel between office clinics may be occasionally required.
About Pacesetter Health
Pacesetter Health’s mission is to set the pace in lower extremity care as the partner of choice for leading physicians delivering best-in-class patient outcomes. Based in St. Louis, Missouri, and backed by private equity investors Compass Group Equity Partners (www.cgep.com), VSS (www.vss.com), Siguler Guff (www.sigulerguff.com), and SunGate Capital, Pacesetter Health is a leading growth partner to podiatry clinics throughout the country.
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