Work Schedule: Monday - Friday

• Rotating Saturdays

Benefits Eligible:

• Medical - $0 deductible & $0 premium for employee only coverage
• Dental - $0 premium for employee only coverage
• Vision - $0 premium for employee only coverage
• Paid Vacation & Sick Leave
• Eligible for Paid Holidays
• 401K, Life Insurance, and much more!

Position Summary

Ensures demographic and insurance information is received and entered in the patient’s electronic health record in accordance with established health center procedures. Makes appointments for patients using the health center’s practice management software, greets and registers patients in an accurate and timely manner, creates patient charts/accounts, and collects patient payments.

Notice:

Per State & Federal regulations healthcare providers and healthcare staff working at the La Pine Community Health Center must provide their employer, contractor, or responsible party with either:

• Proof of vaccination showing they are fully vaccinated;

OR

• Documentation of a medical or religious exception.

Duties and Responsibilities

• Obtains and/or verifies that current demographic information is accurate and updates information in the system as needed
• Obtains and/or verifies insurance status and updates information in the system accurately as needed
• Verifies insurance eligibility and visit filing order in accordance with established health center procedures
• Meets with the Billing department and Clinic Operations Manager bi-weekly
• Communicates with patients in a courteous and professional manner
• Schedules patients in accordance with established provider schedules and health center protocols
• Records no-shows and cancellations in system and in patient records, and routes patient messages to appropriate clinical staff
• Creates accounts for new patients
• Routes overflow phone calls to the appropriate party or takes complete, accurate messages
• Maintains strict patient confidentiality
• Advises patients of health center policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate. Advises patients to bring in necessary financial and/or insurance documentation as indicated.
• Checks patients in and out, collects patient payments
• Assists with filing, copying, faxing, and other clerical duties when time is available and at direction of manager
• Prints end-of-day reports and balances cash drawer
• Assists in maintaining the waiting room in a clean and orderly manner
• Adhere to HIPAA policies and regulations
• Participates in staff meetings, training sessions, and other meetings as directed
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalency
• Excellent customer service skills

Preferred Qualifications

• Experience with health insurance and/or medical billing processes
• Knowledge of Microsoft Office software products
• Familiar with electronic health records software