Job description
Avicenna Cardiology is searching for an experienced Medical Operations Lead to join our cardiology practice, located on Park Avenue in Midtown Manhattan. Our ideal candidate is self-driven, punctual, and reliable. She/he will relish the opportunity to shape and support the operational strategy of a high-growth, upscale specialty practice. She/he will bring in prior experience from a well-run, efficient practice aided by modern EHR systems. Our ideal candidate will also bring in medical experience to support the clinical side of the practice as needed.
JOB SUMMARY:
The Medical Operations Lead is responsible for all aspects of the daily and strategic operations of our cardiology practice. This includes patient intake and discharge; ensuring proper documentation of patient information, both for clinical and insurance / administrative purposes; other administrative duties in service of maintaining the office. Other responsibilities include limited medical assistant procedures when necessary.
The Medical Operations Lead is responsible for all aspects of the daily and strategic operations of our cardiology practice. This includes patient intake and discharge; ensuring proper documentation of patient information, both for clinical and insurance / administrative purposes; other administrative duties in service of maintaining the office. Other responsibilities include limited medical assistant procedures when necessary.
ESSENTIAL SKILLS AND ABILITIES:
Possesses
deep knowledge (built from experience) of
specialty practice operations
- Empathetic with patient needs and concerns
- Knowledge of electronic health record systems (prior experience with AdvancedMD EHR a plus)
- Knowledge of practice management systems (prior experience with AdvancedMD PM a plus)
- Excellent communication skills
- Good problem-solving and analytical skills
- Ability to handle change nimbly during our high-growth phase
- Ability to work as a team member
- Well-organized with attention to detail and documentation
- Ability to manage multiple projects simultaneously
- Ability to work well with physicians, anticipating their needs regarding patient treatment
RESPONSIBILITIES:
- Welcome patients empathically and in a friendly manner at all times.
- Completely and accurately fulfills all required patient intake processes, including, but not limited to:
- insurance information,
- patient medical history,
- consent forms,
- current medical information (experience as a medical assistant a plus.)
- Takes vital signs as required.
- Obtains or updates medication list if necessary.
- Completely and accurately fulfills all required patient discharge processes, including, but not limited to:
- educating the patient after the physician establishes the treatment plan,
- ensuring the patient understands the treatment plan, before the patient leaves the office
- scheduling all follow-up appointments necessary
- Leads relationship with insurance billing partner, making sure
- patient insurance information is up-to-date
- visit notes and other information pertinent to insurance claim submission is properly filed
- Explanations of benefits (EOBs) and other pertinent materials are correctly documented
- Collaborates and communicates effectively with the physician and nurse practitioner.
- Maintains the integrity of patient medical records as well as administrative records.
- Monitors and maintains equipment to insure proper operation as needed.
- Ensures maintenance of treatment rooms and work areas in compliance with OSHA standards.
- Orders and stocks inventory and supplies as needed for maintaining treatment rooms and other office areas.
- Performs other duties and tasks as needed.
We are looking forward to hearing from you!
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