ESSENTIAL RESPONSIBILITIES

• Front Desk
• Performs front desk functions including answering phones and greeting and checking-in patients.
• Financial Responsibilities: a) Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy; b) Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system; c) Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process; d) Prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager; e) Adheres to all money handling procedures, collecting co-pays and other patient payments.

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  Provider Scribe Support
• Accompany providers during patient visits to assist in documenting the provider assessment and examination.
• Document patient history, physical exams, assessments, diagnostic results, medical procedures, and treatment plans.
• Interact with your provider to capture accurate diagnoses, pharmacy prescriptions and patient follow-up instructions.
• Understand the flow of patient encounters in your facility to assist the care team in making patient visits as efficient as possible. Follow the progress of labs, imaging studies, and other real time patient data.
• Perform a variety of other non-clinical tasks dependent on your provider’s requests

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  General Essential Job Functions
• Maintains technical knowledge by attending educational workshops, reviewing professional publications, and participating in relevant webinars. Understands and complies with Child and Minor Abuse identification and reporting.
• Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any person currently or formerly receiving services from PPGP. Complies with regulations regarding patient rights.
• Adheres to PPGP policies regarding professionalism, minimizing patient wait time in the health center and on the phone, adhering to the system to address patient complaints, and implementing patient satisfaction surveys following each visit.
• Supports and carries out PPGP’s Mission: upholding the standards of high quality sexual and reproductive healthcare; provides education that promotes informed proud and authentic sexuality; influences the culture through advocacy to ensure equality in reproductive and sexual decision making.

KNOWLEDGE, SKILLS & ABILITIES

• High school graduate or equivalent
• One year experience in a medical office setting
• Familiarity with medical terminology
• Experience using an EHR system is preferred.
• Demonstrate proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Email.

Competencies

• Quality Focus: Ensures all aspects of work are completed correctly and free from error.
• Teamwork: Cooperates actively and effectively with others in the pursuit of common goals.
• Effectively interacts with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles and sexual orientations and treat individuals with respect and dignity.
• Interpersonal Orientation: Strives to understand others' feelings and treats others with empathy, care, compassion, and respect.
• Organizational Compliance: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.
• Change Orientation: Maintains a positive attitude toward change and appreciates the opportunities that change presents.
• Demonstrate ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

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  Demonstrate and Expect Transparency and Accountability
• Educate and Support the Development of our PPGP community
• Practice Effective Communication
• Foster Trust by Being Responsive to the Needs of our PPGP community
• Demonstrate the Use of Inclusive Practices
• Display the Ability to Cultivate Belonging