Overview

The role of the medical front desk is generally responsible for supporting the administrative activities of the facility. Reception will maintain the organization of the office, support the Office Manager, and ensure the warm and welcoming environment for patients and families. Reception is also expected to provide compassionate and informative service to patients while managing patient communication, filing, and answering telephones.

This role will report to the Office Manager.

Responsibilities

• Assist patients and referring providers both in office and on the phone and direct patient concerns or questions to the appropriate party
• Verify patient eligibility and insurance prior to appointment
• Obtain referrals or insurance authorizations prior to patient appointment
• Maintains patient accounts by recording and updating personal and financial information required for proper insurance billing
• Maintain organized office filing system and retrieve patient records
• Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data
• Provide patient with intake and new patient forms
• Provide patients with support and guidance as needed
• Provide coverage until practice is closed for the day or last patient has left if after closing hours
• Managing flow of patient appointments in conjunction with clinical staff
• Managing patient expectations during delays
• Protects patients' rights by maintaining medical, personal, financial confidentiality
• Ensure compliance with all HIPAA regulations
• Collect co-pays and co-insurance and past due balances at time of service whenever possible; set up payment plans as needed
• Schedule initial and follow-up appointments for physician, clinician and ultrasound labs
• Complete ad hoc projects as requested

Requirements

• Minimum of High School diploma, Associates' or Bachelor's degree preferred
• 1+ years of administrative support required, experience in a medical setting preferred
• Knowledge with multi-line phone systems
• Must be able to maintain a professional demeanor in a fast-paced environment
• Excellent communication skills, both verbal and written
• Previous experience with Microsoft Office suite preferred
• Willing to be available for local and/or regional assignments as needed
• Knowledge of HIPAA, Medicare and commercial insurance preferred
• Ability to perform multiple tasks in a busy medical setting