Job description

For over 25 years, INTERTEL, Inc. (an Ontellus Company) has been the nationally recognized leader in Medical Canvassing. As the industry architect, INTERTEL provides the most secure, consistent and quality information to the claims industry.

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Job Summary*
Medical Canvass Analyst role is to identify, collect, and verify claimant information obtained from medical facility sources; interpret results, and accurately report information retrieved. The analyst achieves the above through high volume calling, managing the daily call-queue and excellent communication both internally and externally.

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ESSENTIAL RESPONSIBILITIES*

• Recognize assigned case(s) priority and availability
• Review client order and initialized medical canvass(es) for discrepancies in geographical area, improper medical facility type, and mismatching or unknown claimant alias information
• Call and establish the lines of communication with custodians of record based on order priority
• Exercise efficient order of medical canvasses for timely completion of daily queue
• Preparation of medical facilities in private application for initial contact
• Utilize specific industry jargon and required company scripts when applicable
• Identify medical facility services and physical address
• Identify, collect, and verify claimant information available at medical facilities in compliance with HIPAA
• Properly gather and notate contact’s name and database restrictions for each medical facility
• Confirm proper method for medical record requests
• Conduct additional research available online as to medical facility information, affiliations, and separate locations.
• Proper use of private application to save data collected and fulfill client orders
• Effective communication with team, support staff, and management primarily through Outlook; e-fax requests to medical facilities via email
• Regular time and attendance
• Other duties as assigned.

• High School Diploma (or GED) required; College degree desirable
• Prior work experience in customer service, collections, a call center, medical, legal, or insurance claims office preferred.
• Ability to type 35+ wpm and enter data accurately
• Ability to problem-solve and multi-task with a sense of urgency
• Strong oral, written, and phone communication skills
• Proficient computer skills; ability to navigate through the Internet, MS Office, and Outlook
• Ability to handle private health information confidentially and in line with company policies and procedures in compliance with HIPAA.
• Outstanding interpersonal skill with, peers, superiors, customers, and vendors
• Introductory analytical, problem-solving abilities and decision making abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Introductory written, interpersonal and organizational skills
• Some understanding of the internal processes of medical facilities and med-legal terminology.

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COMPENSATION & BENEFITS*
Ontellus offers a collaborative work environment so you can learn and grow both professionally and personally. We offer a competitive benefits package including Medical, Dental, Vision, Life, Disability and a 401k Plan with a generous employer match. In addition, we offer a casual dress environment and plenty of opportunities for training and career advancement.

Ontellus is an Equal Opportunity Employer.
Ontellus requires pre-employment background checks and drug screening.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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