JOB SUMMARY:Responsible for assisting physicians and mid-level practitioners with patient care, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic. May be assigned to specific medical specialty (e.g., pediatrics) to help with patient care related to that specialty.

DUTIES AND RESPONSIBILITIES:

Patient care responsibilities as assigned which may include:

• Checking schedules and organizing patient flow.
• Accompanying patients to exam/procedure room.
• Assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Collecting patient history; charting.
• Performing screenings per provider guidelines.
• Assisting physicians/nurses with various procedures.
• Relaying instructions to patients/families; answering calls and providing pertinent information.

Clerical responsibilities as assigned which may include:

• Sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.
• Completing forms/requisitions as needed.
• Scheduling appointments
• Verifying insurance coverage and patient demographics
• Managing charts to ensure information completed and filed appropriately.

Environmental responsibilities as assigned which may include:

• Setting up instruments and equipment according to department protocol.
• Cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control.
• Cleaning sterilizer according to scheduled maintenance program and keeping appropriate records
• Ordering, sorting, storing supplies.
• Restocking exam/procedure rooms.

Organizational responsibilities as assigned which may include:

• Respecting/promoting patient rights
• Responding appropriately to emergency codes
• Sharing problems relating to patients and/or staff with immediate supervisors quickly.

PROFESSIONAL REQUIREMENTS:

• Adheres to dress code, appearance is neat and clean.
• Completes annual education requirements.
• Maintains regulatory requirements.
• Always maintains patient confidentiality.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty, uses computerized punch time system correctly.
• Completes in-services and returns in a timely fashion.
• Represents the organization in a pleasant, positive, and professional manner.
• Actively participates in performance improvement and continuous quality improvement (CQI) activities.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the facility, as well as the focus statement of the department.

EDUCATION:

• High School Diploma or equivalent (transcript is acceptable)
• Some college preferred. Courses in medical specialties, e.g., Pediatric Assisting.

EXPERIENCE:

• Minimum of one year work experience in public contact job, preferably service related.
• Experience or interest in healthcare.

REGULARTORY REQUIREMENTS:

• CPR BLS certification current and not expired
• Medical Assistant (MA) certification.

LANGUAGE SKILLS:

• Able to communicate effectively both verbally and in writing.
• Bilingual English/Spanish preferred.
• Other languages preferred.

SKILLS & ABILITIES:

• Basic computer knowledge, word processing and database management.
• Knowledge of medical staff procedures, minute taking and medical staff office processes.
• Ability to learn new software programs as they are implemented to better facilitate processes.
• Knowledge of health care field and medical specialty.
• Knowledge of specific assisting tasks related to medical specialty.
• Understands of patient education needs by effectively sharing information with patients and families.
• Ability to learn and retain information regarding patient care procedures.
• Able to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.

ENVIRONMENTAL/WORKING CONDITIONS:

• Combination of medical office and exam/procedure room settings.
• Well-lighted, well-ventilated, adequate space.
• Exposure to communicable diseases and other conditions common to clinic setting.

PHYSICAL/MENTAL DEMANDS:

• Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc.
• Lifting: Average weight 5-25 pounds for up to four feet approximately 1-10 times per hour. Occasionally up to 250 pounds as needed for patient transfer (with assistance or other staff to prevent potential injury to employee).
• Carrying: Average weight 1-25 pounds for up to 75 feet approximately 1-15 times per hour.
• Pushing/Pulling: Average weight 50-250 pounds for 10-75 feet on carpet/tile surface as necessary for pushing wheelchair bound patients.
• Standing in Place: Approximately one hour per shift for a duration of 5-10 minutes at a time on carpet/ tile surface.
• Sitting: Approximately 1-2 hours per shift for a duration of 1-2 hours at a time.
• Walking: Approximately 1-2 hours per shift for up to 10-75 feet at a time on carpet/tile surface.
• Reaching: Overhead to a height of approximately 10 feet as needed per hour.
• Bending: Waist to floor 15-25 times per shift.
• Work Pace: Steady
• Vision: Necessary
• Sensory Discrimination: Necessary
• Environmental Conditions: Exposed to hazards/possible blood borne pathogens; Cleaning chemicals
• Hearing: Necessary
• Fine Motor Coordination: Necessary

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.Please note that this job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.