Job description

Why Work For
Mountain Park Health Center?
As a member of the Mountain Park team, you will have the opportunity to help our community thrive by improving the health of those around you.

• You’ll work in a supportive environment where your coworkers feel more like family. That’s because the way we connect with each other translates to the care we provide our patients.
• We value professional and personal goals, work/life balance and family.
• We are committed to creating a positive work environment and provide our employees with support and experience to grow and be successful.
• Job Summary

This position is responsible for providing excellent patient care and experience in accordance with MPHC guiding principles, HIPAA, and any other applicable federal & state laws. The Medical Assistant II position must be able to perform the essential functions of a Medical Assistant and Customer Service representative (front office duties).
Essential Functions
Back Office

• Ensures HIPAA compliance and patient privacy in accordance with law, policies and procedures. Completes module/training-demonstrates advanced understanding of appropriate documentation, medical records, double verifier upon rooming and phone calls.

• Maintains CLIA-waived testing competency and ensures compliance with all checking and documentation of CLIA waived testing.

• Completes chart prep for assigned provider daily to include the review of any outstanding care items, insurance verification, appointment confirmation and review ASIIS, as appropriate; make updates to EHR as needed. Completes follow up calls for missed appointments and schedule them in the appropriate timeframe per department.

• Appropriately rooms the patient and documents in the EHR accordingly (i.e Obtains and documents chief complaint, vital signs, medical and social histories, questionnaires, plotting growth grids, etc.)

• Demonstrates the ability to problem solve by managing EHR tasks for their assigned care team daily. Including Labs/DI’s, TE’s, Documents, Actions and Consult Pending. Uses proper charting procedure, i.e., noting date, time signature and job title.

• Cleans patient care areas in accordance with infection prevention policies and procedures.

• Verifies, administers, and documents all medications and/or immunizations given, including lot #, location and initials, in accordance with procedure.

• Maintains knowledge of immunization integrity and quality control guidelines.

• Restocks department supplies appropriately in exam rooms and central supply. Including but not limited to urine cups, needles, gauze, band aids.

• Performs quality controls and routine cleaning on medical equipment to meet quality assurance and infection control guidelines (logs). Identifies equipment needing maintenance. Reports malfunctioning equipment to supervisor; removes equipment out of patient care areas, if possible, for repair.

• Handles sterile and dirty instruments used in the departments according to instrument processing procedures; prepares instruments for sterilization.

• Utilizes and/or schedules interpreter services as needed by the patient.

• Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.

• Ensures biohazard and sharps containers are properly disposed of or emptied.

• Checks fax outbox to ensure there are no failed faxes for assigned provider.

• Follows established EHR and clinical workflows. Assist in training new Medical Assistants.

• Attends meetings and huddles as scheduled by the department. Presents on workflows and process improvement.

• Participates in preparing department for internal and external site audits.

• Maintains training, skills and certifications in accordance with policies and procedures.

• Performs other duties as assigned.

FRONT OFFICE

• Schedules and confirms patient appointment.

• Provides excellent customer services and enhance patients experience.

• Verifies and confirms insurance, eligibility and benefits coverage.

• Ensures assignment of PCPs and entry into patient centered medical home.

• Receives and updates patient demographics and pharmacy information.

• Collects and posts payments.

• Follows the cash reconciliation policy.

• Completes all necessary forms per MPHC guidelines, procedures and policies.

• Communicates and answers phone calls in a timely manner.

• Monitors the waiting area.

• Promotes and supports the integrated efforts within MPHC patient centered medical home

Position Qualifications
Minimum Qualifications:

• Graduate of Medical Assistant program/certification

• At least one year of medical assistant experience; six months for internal candidates
• Current CPR certification

• Electronic Health Record experience

• Completion of MPHC Front office training within 90 days of hire/promotion

**
Preferred Qualifications:

• At least one year of previous customer service experience

• At least one year of previous medical back-office experience
• RMA/CMA certification

Location: 140 N Litchfield Rd,Suite 106, Goodyear, AZ 85338

Location: 140 N Litchfield Rd,Suite 106, Goodyear, AZ 85338

Job Type: Full-time

Benefits:

• 403(b) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Pet insurance
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
• Wellness program

Schedule:

• 8 hour shift
• Afternoon shift
• Evening shift
• Monday to Friday
• No weekends

Application Question(s):

• This position will be Monday - Friday and includes a pay differential for hours worked after 4pm. Are you available to work from 11am - 8pm in Goodyear?

Experience:

• MA: 1 year (Required)
• EHR (Electronic Medical Records): 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• BLS/CPR Certification (Required)
• Medical Assistant diploma (Required)

Work Location: One location

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