Why Work for Rosehill-Elmwood Cemetery & Mausoleum?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position is responsible for generating new prospective client accounts through telephone selling, face-to-face community involvement, print, electronic advertising, direct mail, and any other lawful form of communication to set appointments and bring new business to the location.

Essential Functions

• Reaches out to members of community and assists sales team and funeral arrangers with building relationships and informing legacy and potential client families of our products and services.
• Develops new prospects and community-based contacts using provided call list.
• Represents the company in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.
• Carefully screens call list and maintains record of contacts, accounts, and orders.
• Makes appointments and completes appointment cards.
• Contacts and schedules potential client families for an appointment for a sales presentation.
• Educates on pre-need sales and cemetery merchandise and services as well as interment right options using scripts and established marketing programs.
• Answers questions from potential customers who are responding to advertisements.
• Maintains positive and proactive communication and cooperation with all departments to ensure a smooth service process for the family.
• Reports all progress to the Sales Manager (or Unit Leader) as directed, completing and submitting all required reports in a timely manner, on a daily and weekly basis.
• Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
• Performs other duties as assigned.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• Four-year degree or equivalent combination of education, training and experience preferred.
• Basic overall computer proficiency.

Additional Eligibility Qualifications

• Ability to read, write and speak English fluently. Bilingual is a plus.
• Effective and professional communication skills, with an emphasis on verbal skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred
• Ability to effectively utilize all sales training and techniques to fulfill production requirements.
• Ability to effectively present information to established and potential client families.
• Ability to effectively provide deliverables in a timely manner, on strict deadlines.
• Ability to empathize with client families and demonstrate tact and patience in emotionally charged situations.
• Ability to be proactive and willing to take initiative in all circumstances.
• Demonstrated willingness to participate in growing market share through personal community involvement.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in both an indoor office setting.
• Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
• This position may also require reaching, pushing, and pulling.
• This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low
• Overtime is sometimes necessary.

Travel

• This position may require up to 10 percent out of area and overnight travel.
• Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.