Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

• Drive incidents to resolution by coordinating with multiple engineering teams
• Identify sources of instability in large-scale distributed systems and drive operational excellence
• Analyze complex systems from a reliability and resilience perspective
• Lead cross-organizational efforts with different teams to diagnose operational surprises and carry forward improvements
• Improve reliability and drive down the burden of toil with tooling and automation

• Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks
• Increase our reliability through establishing guidance and methods of improvement
• Form and maintain relationships with internal and external partners
• Develop deeper insights and analysis into the quality of experience for our customers

• Leading reliability efforts for the Utility and Platform tribe systems
• Maintain a team of high-performing leadership-minded engineers
• Collaborate with other teams and managers
• Ability to communicate, discuss, and champion reliability efforts
• Understanding the near, mid, and long term needs of the business and how the work of the team contributes

• Leading reliability efforts in a technical organization
• Leadership of an engineering team
• Experience with modern SRE practices
• Hands-on experience with active incident management
• Cross functional work with teams of different expertise
• Large scale distributed systems management

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.