Lead Digital Payments product portfolio team, enable identification and development of end¿to¿end product solutions in collaboration with business and organizational objectives and priorities. Facilitate the transformation to an agile delivery model and enablement of cross functional teams to continuously deliver and expand our payment capabilities. Lead resources to be outcome focused and use balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well¿managed way for the immediate team. Develop and communicate a vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments; proactively build relationships with those outside of your immediate team. Will serve as SME and liaison for project, procurement, and financial budget processes. Will be responsible for maintaining operational data for analytics

Responsibilities:

• Lead engagement strategy for cross¿departmental management of multi¿functional teams to meet payment product portfolio needs.
• Lead/partner with business stakeholders, product owners and product teams to achieve superior execution of product strategy
• Cultivate ownership and participation in relationship building across the enterprise and with external partners to drive collaboration, change, and process improvement
• Lead, track and maintain financial planning for the Digital Payments portfolio
• Stay current with progress on innovation efforts and communicate appropriate information across enterprise to ensure key stakeholders (leadership, business, and technology) are informed, while advocating for LOB stakeholders’ perspectives and concerns regarding innovation topics and trends
• Assists in the gathering of ideas and opportunities that benefit the assigned enterprise portfolio and drive adoption of system recommendations with the focus on improving speed to improving the member experience
• Monitor key performance indicators for defined teams and portfolios to ensure success across all technology products in portfolio
• Drive engagement with key stakeholders to ensure Digital Payment objectives remain in alignment with enterprise strategy
• Lead, coach, and inspire the team in developing and documenting best practices in the performance of duties and responsibilities in support of establishing the product practice for the enterprise
• Participate in strategic planning and champion Saving and Membership goals and champion ISD goals, decisions, and initiatives with stakeholders across NFCU including ISD and Security
• Contribute perspectives and ideas from relevant sources; keep current with emerging technology, government/policy impacts and industry best practices by researching marketplace/industry trends
• Gather and analyze service experience feedback, develop OKRs for business and member outcomes and present findings and recommendations to leadership
• Contribute to and support the marketing strategies to support products and services adoption
• Design and support a structured methodology/approach and lead organizational change to support operations for the successful adoption of the product portfolio practice
• Manage upward communication/escalation of development, integration and operational concerns
• Develop and monitor team product¿based roadmaps, backlogs and metrics to ensure alignment with key business objectives and leadership expectations
• Drive portfolio planning sessions and plan and execute executive level briefings
• Promote adoption of modern IT ways of working by product teams (DevOps, Continuous Integration and deployment)
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Ensure effective and efficient allocation of staff resources and manage strategy for succession planning, employee development, and future resource needs by developing a workforce strategy and appropriate resource plans.
• Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminate low value activity with view to long range goals
• Ensure compliance with Navy Federal’s payment standards, practices and processes
• Perform supervisory/managerial responsibilities

o Ensure adequate/skilled staffing; select employees
o Establish performance goals and priorities
o Prepare, conduct and review performance appraisals
o Develop, mentor and counsel staff
o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
o Ensure section/branch goals and objectives align with division/department strategy
o Ensure efficiency of operations
o Leadership Level – Supervise daily activities

• Perform other duties as assigned

Required Qualifications:

• Five years of deep experience in payments product management or a similar function, with five years of experience managing product managers, analysts across a multi¿product portfolio, developing and implementing products.
• Master’s Degree in Information Technology, Business Administration, related field, or an equivalent combination of education, training, and experience
• Experience working directly with technical teams in an agile software development environment
• Significant experience in building client relationships, advising business and IT leadership, and managing teams and/or engagements in the financial services industry or consulting environment
• Expert relationship building, negotiation and facilitation skills
• Ability to articulate complex concepts to cross functional audiences and influence outside technical teams
• Ability to juggle multiple priorities and make things happen in a fast¿paced, dynamic environment
• Proven ability to execute analytical and quantitative skills; ability to use hard data and metrics to back up assumptions
• Expert skill influencing, negotiating and persuading to reach agreeable exchange and positive outcomes
• Expert critical thinking, analytical, and problem¿solving skills
• Significant experience supervising and leading professional employees
• Significant experience working with both dedicated and cross¿functional teams, in a matrixed environment,
• Expert verbal and written communication skills
• Advanced skill in the use of Microsoft Office (Word, Excel, PowerPoint, Visio, SharePoint, etc.)
• Expert interpersonal and team building skills
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert skill exercising initiative and using good judgment to make sound decisions
• Expert skill producing desired results and achieving goals and objectives
• Expert skill using innovative thinking to solve problems and facilitate the decision¿making process
• Significant experience in supervising and leading employees
• Ability to articulate leading business issues and trends, including the associated technology implications
• Proven ability to manage complex business problems across internal and external stakeholders.
• Ability to build consensus and deliver processes and frameworks that support alignment between stakeholders across an enterprise
• A track record of working closely and effectively with engineering and partner teams
• Demonstrated results in three or more of the following areas required: Product Development, Market Strategy, Market Research or Risk Management.
• Ideal candidate will be able to work in a collaborative and open communication environment

Desired Qualifications:

• Master’s Degree in Information Technology, Business Administration, or related field
• SAFe Certification ¿ Lean Portfolio Management or Agilist
• Working knowledge of NFCU’s objectives, functions, policies, products, and services
• Ability to articulate leading business issues/trends and the associated technology implications

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $113,200 -$193,600 annually

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Posting End Date: 03/05/2023

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.