Job description

OVERVIEW

Provides guidance and practice expertise to an assigned portfolio of projects/initiatives/clients aimed at improving various aspects of practice operations within a home-based medical care program. Serves as HCCI liaison to assigned contracted partners, facilitates professional communications with all internal and external contributors and stakeholders, and maintains proper documentation to measure results and improvement. Serves as both teaching faculty and a subject matter expert on education activities within practice management and operations.

ABOUT HCCI

The Home Centered Care Institute (HCCI) is a collaborative non-profit with a mission of increasing access to home-based primary care (HBPC), thereby improving the quality of life for medically complex patients and their families. HCCI is passionately committed to its vision of bringing HBPC into the healthcare mainstream. In addition to being an authoritative source for clinical and operational best practices, HCCI is advancing the field of HBPC through education, consulting, research, and advocacy.

PRIMARY RESPONSIBILITIES Practice Development

• Leverage expertise in the management of home-based medical care practices (primary, palliative, hospice) and apply process improvement and project management methodologies to consulting engagements with new or developing practices.

• Recommend solutions that add value, strengthen operational outcomes, and are aligned with the client’s needs and goals.

• Utilize the exclusive HCCI practice assessment process and tools to observe and assess the team’s clinical and operational practices, policies, procedures, front and back-office workflows, billing and coding documentation, and sustainability.

• Apply subject matter expertise to develop actionable and valuable resources, tools, and templates for home based medical care providers and practices.

• Employ advanced knowledge of Practice Operations in home care medicine to guide and support practices through the implementation of new processes, policies, tools, and workflows.

• Employ advanced knowledge of Revenue Cycle Management in home care medicine to evaluate and develop recommendations to effectively advise clients on how to optimize revenue and identify Manager, Practice Development compliance risk areas within key components of revenue cycle management, inclusive of coding, billing, and documentation.

• Partner with Certified Professional Medical Auditor / Certified Professional Coder to evaluate provider documentation, coding, and billing, and provide accurate and timely guidance back to clients.

• Assist with expanding and identifying current and new consulting services to meet the needs of identified or prospective clients.

• Identify and manage risks, issues, and problems that arise within the client engagement and recommend mitigation strategies, as needed, to achieve the desired results.

• Assist with the ongoing development of the consulting team, which is comprised of internal and external subject matter experts, to achieve financial targets and client satisfaction.

• Provide proactive, clear, concise, and timely communications with clients, team members, and partners regarding project status and overall performance.

• Collaborate with the Outreach and Engagement team to engage prospective clients regarding HCCI educational offerings and consulting services, when appropriate

Education

• Serve as both teaching faculty and a subject matter expert on education and activities within the scope of practice management, with a focus on coding, billing, and documentation.

• Apply subject matter expertise in addressing responses to inquiries received through the ™ Hotline.

• Author (or co-author) selected content for assigned education activities and presentations.

Administrative Leadership

• Supervise contractor(s) (e.g., chart auditors) for selected client engagements.

• Foster productive and cordial relationships with clients and team members, serving as a link between multiple parties and entities, internally and externally.

• Assist the Senior Director, Engagement and Practice Development, with ensuring client engagements and other assigned projects are delivered on time and on budget.

General

• Assist with or assume responsibility for special projects, as needed.

• Provide recommendations for process development and organizational improvement.

• Demonstrate commitment to one’s own professional learning, growth, and development.

REQUIREMENTS AND QUALIFICATIONS

• 3+ years of experience in home-based medical care operations.

• Certified (e.g., CPC, CPMA, CCA) or equivalent subject matter expertise in revenue cycle management for home-based care, including, but not limited to, medical coding, billing, and documentation.

• Demonstrated knowledge of practice management and operations in home-based medical care, including front and back-office efficiencies.

• Bachelor's degree in business administration, Healthcare Management, Communications, or related field is highly preferred.

• Minimum 3-5 years of project or program management related experience. Manager, Practice Development

• Able to express written ideas and communications in a clear, accurate, and professional manner.

• Polished presentation skills, accomplished in business acumen, and oriented toward problem-solving. • Knowledge of performance improvement and assessment of educational needs strongly desired.

• Organized; keen attention to detail; able to work independently and as an effective team member.

• Demonstrated ability to be self-directed in management of projects, while keeping the team and partners apprised of project status and next steps. • Open-minded, flexible, conscientious, and able to easily adjust to a changing work environment.

• Ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.

• Must be competent in Microsoft Office: Word, PowerPoint, Excel, Outlook.

• Some travel required (<25%)

CORE COMPETENCIES

• Results driven

• Decision making

• Problem-solving

• Taking initiative

• Team focus

• Managing change and operating in a growth environment

• Building collaborative relationships

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Business development: 3 years (Preferred)
• Medical management: 3 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote

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