This position will assist in managing strategic partnerships with 4PL service providers and cross docks within MBCI’s home delivery network through their extensive knowledge of dock operations and home delivery processes.

Key Accountabilities

• Fully support and drive with the Masterbrand Way and be the “Change the Business Icon” for the Home Delivery team, 4PL service providers, and cross docks
• Improve Customer delivery satisfaction through continuous improvement of Home Delivery service levels
• Travel regionally to home delivery docks to improve receiving, staging, loading, and delivery processes to provide a best-in-class service
• Complete home delivery warehouse and delivery audits and coach to drive improvements
• Create improvement plans with countermeasures and timelines to improve low performing docks.
• Meet with local MBC Sales reps while on-site to listen to concerns, address issues, and “show-off” the cross dock
• Meet with truckload carriers to audit delivery performance as needed in partnership with MBC Carrier Operations
• Implement and monitor R&A reduction initiatives for both damage and shortage at poor performing docks
• Conduct physical inventories to reduce working capital and decrease storage costs
• Resolve day-to-day dock related issues including but not limited to appointment scheduling, detention, and late deliveries
• Screen alternative 3PL agents and docks that can improve the service performance and provide additional capacity of the overall home delivery network, onboard and train during start-ups
• Lead weekly 4PL meetings to discuss issues, drive corrective actions, and improve the delivery network
• Attend daily management and Gemba meetings to update on improvement initiatives and new focus docks
• Attend and contribute to monthly and quarterly business reviews with 3rd party agents; focusing on what is required to improve dock service levels

Key Competencies

• Instills trust; gains the confidence and trust of others through honesty integrity and authenticity
• Manages complexity; acquires data from multiple and diverse sources to uncover root causes while evaluating pros and cons
• Plans and aligns; plans and prioritizes work to meet commitments aligned with organizational goals
• Action oriented; takes action on challenges identifies and seizes new opportunities with a can-do attitude
• Drives result; consistently achieve results even under tough circumstances
• Collaboration; works cooperatively with others across the organization to achieve shared objectives
• Communicate effectively; develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Nimble learning; learns quickly taking on the challenge of unfamiliar tasks and learns from failures

Organizational Relationship

Position reports to Director Home Delivery

• Bachelor’s Degree with an emphasis in Supply Chain Business or related field strongly preferred
• 3+ years of experience in Logistics/Transportation Management or warehouse operations
• Proficient Microsoft Office skills (MS Access Excel Outlook PowerPoint etc.);
• 50% regional travel required

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

• Actual pay will vary based on qualifications and other factors