The Managed Benefit Specialist is an integral member of the HCM Benefits Team that will play a role in partnering with and providing exceptional support and service to a subset of isolved customers, insurance carriers and other internal teams including Renewals, ACA, EDI, Customer Support, COBRA and Fringe Benets, and Customer Success Managers. This individual must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management. Responsibilities include troubleshooting, resolving client benefit inquiries, managing enrollment and eligibility for employees, system documentation, configuration, quality assurance tasks, issue resolution, configuration accuracy, and other special projects.

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Provide superior customer service to both internal and external
• Serve Managed Benefits customers by assisting with benefit technical questions, troubleshooting configuration issues and basic product questions(ex. COBRA,ACA,EDI, ).
• Monitor customer in progress benefit events(new hires, terminations) and manage approvals for pending benefit submissions.
• Process customer employee enrollments, changes and terminations utilizing carrier feeds or manually with in carrier websites depending on supported business model and identify, research and correct enrollment discrepancies with the carriers in a timely manner.
• Manage a variety of benefit plan information ensuring the stem is configured according to client summary plan descriptions, eligibility, termination rules, measurement periods.
• Act as a liaison between the customer and isolved Benefits Services as it relates to customer COBRA, FSA, HRA or HSA plans.
• Work through NetSuite to grab cases/projects and communicate status updates and resolutions directly through the case/project.
• Manage Client Benefit Renewal projects by:
  • Gathering, reviewing, understanding, and documenting benefit plans per client plan designs as it relates to client benefits renewal processes.
  • Building/updating plans per client benefit plans specifications and validating configuration to ensure accuracy.
  • Creating new benefit plan enrollment periods for Employee Self Service Wizards for annual open enrollment, new hire enrollment, and life events enrollment.
  • Partnering with client and isolved EDI Team on carrier feed status during Renewal period, ensuring client is engaged and abreast of carrier timelines.
  • CollaboratingwithisolvedBenefitsServicesregardingCOBRA,HSA,FSAandHRA for both plan configuration and systems integration.
• Deliver responses and/or resolution within outlined client service level
• Acts as a backup to Managed Benefits Reconciliation
• Collaborate with peers on best practices
• Provide feedback and developmental coaching to other team members, upon request
• Attend and participate in all relevant events
• Engage in company volunteer committees and projects
• Adhere to company and departmental standards
• Perform other duties and responsibilities as assigned.

EDUCATION AND EXPERIENCE

• Associate degree or a minimum of two (2) - four (4) years' benefits experience and/or training
• Software experience, preferably in a SaaS environment
• Subject Matter Expert in Benefits Administration
• Subject Matter of the Affordable Care Act
• Basic understanding of basic payroll processing principals

SKILLS AND QUALIFICATIONS

• Demonstrated ability to provide superior customer service, and team player
• Excellent interpersonal, oral, and written communication
• Ability to communicate effectively
• Strong organizational, analytical, and troubleshooting skills
• Logical problem solver with excellent follow through and detail orientation skills
• Ability to work in a fast-paced, team environment
• Proven ability to multitask
• Proficiency in Microsoft Office Suite
• Must be able to work overtime during peak periods

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers ' who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved offers competitive total rewards including health & welfare benefits, career development and advancement opportunities, 401k match, annual merit and pay for performance bonus eligibility and a flexible, safe work environment.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.