• Choices of where you work and when you work - because we all value something different. Hybrid work schedules allow for flexibility where you work. There is required collaboration in office on Tuesdays and Wednesdays, but the flexibility to work from home the rest of the week. A unique 9/80 work schedule gives you the flexibility when you work. Choose from alternating Fridays off or consider the Choice schedule which allows you a fixed morning or afternoon off each week.
• A Personalized Ride. Design and order your own personal Toyota or Lexus leased vehicle through TICF’s Associate Lease Program which includes all insurance, maintenance, and registration costs plus easy payroll deduction. Prefer to own your car? You can also purchase a Toyota or Lexus vehicle on terms available exclusively to Toyota Associates and eligible family members.
• Time Away. In addition to vacation time, TICF also offers paid personal and sick time, as well as 14 paid company holidays - including a paid yearend shutdown period for most departments. Plus, the ability to rollover unused time.
• Education Assistance. Are you weighed down by student debt? TICF will pay $200 per month up to a total of $20,000 to assist you with repaying your student loans. Interested in furthering your education – TICF will pay up to $5,250 toward your ongoing education in addition to company sponsored training.
• Comprehensive Care. We know you need great insurance to care for yourself and your family. TICF offers a low cost, low deductible PPO plan as well as a CDHP plan with employer contributions to your Health Savings Account. With an expansive Blue Cross Blue Shield network, you can get the care you need when you need it. Affordable dental and vision, along with an array of flexible spending accounts gives you the ability to pick and choose what works for your care.
• The Support You Need. Advocacy and an employee assistance program makes sure you have the support you need when issues arise. No cost short term disability, long term disability, and 2x annual salary life insurance/AD&D protects you when the unexpected occurs.
• Retirement Readiness. You can immediately participate in our 401(k) program through Fidelity Investments with a company match of 66 2/3% up to 6% and the flexibility of pre-tax, Roth and after-tax contributions.
• A Family Focused Culture. Four weeks of paid parental bonding leave, plus paid maternity leave and adoption assistance.
• Community Involvement. Eight hours of paid time to volunteer at one of TICF’s community partners.

Portfolio Management, Account Services and Reconciliation

• Responsible for effective operational management of the largest and most complex customer accounts in Commercial Finance portfolio, primarily National Accounts and Lead Dealer National Accounts
• Be the point of contact for all assigned accounts throughout the account life cycle: Inception through termination. Interact directly with Commercial Finance customers, dealers, and business partners to achieve reconciliation, financial analysis, problem solving and proactive account maintenance objectives for customer accounts
• Maintain delinquency at or below the CF scorecard objective for Major Accounts; Ensure the financial status of the customer accounts remain current. If variances occur, actively follow-up with the customer and other departments through resolution
• Identify any variances between billing and payments through effective account reconciliation and analysis. Follow with the customer to collect past due amounts or issue refunds when applicable
• Provide timely resolution of discrepancies and disputes to minimize delinquency and strengthen customer and dealer relationships
• Deliver a high level of customer and dealer care by providing informed accounts status updates through regular customer/dealer communication
• Prepare and submit financial change and master data requests, and liaison with other departments for processing of any adjustments. Review customer accounts to ensure requested changes are processed and the account status remains as expected
• Lead customer facing and stakeholder conference calls to facilitate communication and develop strategies and solutions for management of complex accounts typically involving high unit volume and multiple locations
• Identify and implement billing changes to better align with the customer's invoicing requirements and payment practices
• Monitor and review portfolio changes, including billing set up for new units, pending maturities, recent terminations, and lease transfers to ensure alignment to customer needs
• Generate monthly and ad hoc reports for each customer portfolio through SAP; create and maintain spreadsheets and databases using several reports
• Maintain data integrity of Major Accounts spreadsheets and databases
• Responsible for escalated accounts that require a thorough and in-depth analysis and research, and recommend creative solutions consistent with TICF initiatives and objectives while maintaining operational expense as assigned by the direct report
• Support and assist with newly assigned Major Accounts portfolio with special billing requirements, lead implementation of the process, monitor and coordinate needed stakeholder meetings between the customer, business partners and dealers
• Standardize processes related to account management through Kaizen methodology and effectuate operational efficiency
• Interact with third party vendors to achieve business objectives (as applicable)
• Participate in customer, dealer and sales business reviews as needed
• Analyze trend data and recommend solutions for improving performance
• Adhere to all company policies, procedures, and guidelines
• Provide support across business organization with operational questions and requests
• Demonstrate support for all TICF departments in every interaction
• Assist in reconciling accounts as requested by other CF departments or upon request by any leaders within TICF
• Take actions which build positive morale
• Participate and engage in companywide or departmental initiatives
• Provide training as well as maintain training and reference materials for the Major Accounts department
• Facilitate a pro-active approach to systems management and usability improvements

• Advanced proficiency with Microsoft Excel required
• Previous working knowledge or experience with account reconciliation and analysis, required
• Ability to reconcile multiple accounts efficiently
• Ability to analyze large volumes of transactional data
• Proven analytical, organizational, and problem-solving skills
• Ability to communicate relevant information to all levels of the organization both written and verbal
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Demonstrated leadership skills and effectiveness working in a team environment
• Strong detail orientation
• Strong aptitude to learn
• Self-starter and ability to work independently

• Be able to travel 5% as needed

• BA/BS in Business, Accounting, Finance, or related fields, required; Master’s in Business or related fields, preferred
• Minimum 5 years of experience in accounts receivable and/or payable, required; Previous experience in the financial services industry, preferred
• Commercial Finance experience, preferred
• Customer interaction experience, preferred
• Previous working knowledge or experience with account reconciliation and analysis, required
• Advanced proficiency with Microsoft Access, Word, PowerPoint, preferred
• SAP knowledge, preferred

• Customer First
• One TICF
• Mindset of Continuous Improvement
• Demonstrate Inclusive Behaviors
• Learn, Grow, Develop

• Our website: toyotacf.com
• LinkedIn: Toyota Industries Commercial Finance: My Company | LinkedIn