LRHPG Patient Scheduler III - Gastroenterology
Full Time
Lakeland, FL
Posted
Job description
Position Information
Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No
Work Schedule: Monday - Friday
Work Hours per Biweekly Pay Period: 80
Work Hours per Biweekly Pay Period: 80
Shift Time: 8:00 am - 5:00 pm
Location: Pablo Campus, Lakeland, FL
Location: Pablo Campus, Lakeland, FL
Position Summary
Summary:
Responsible for coordinating patient care activities related to any medical testing or surgical procedures ordered by the medical provider for both ambulatory and hospital settings. Triage any issues and ongoing communication with related parties as needed for optimal patient outcomes. This individual will work with various entities both internal and external, and will need to display a professional demeanor.
Position Details
Detailed responsibilities:
- People At The Heart Of All We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
- Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
- Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
- Stand Work Duties: LRHPG Patient Scheduler III
- Coordinate surgical appointments and procedures as ordered by the provider, in an ambulatory, hospital or outpatient surgical center.
- Excellent communications skills for both in person or on phone, and professional demeanor in discussing patient care needs with provider, patient, and various ambulatory and hospital personnel.
- Assist and ensure necessary authorizations, and consents obtained in a timely manner.
- Coordinate review of all pre-operative clearance results, procedures and consults with provider to avoid cancellation of procedure.
- Verify surgery schedules with Hospital and/or outpatient surgical centers and confirm arrival times with the patient.
- Ensure block times are fully utilized.
- Review medical history with patient to identify appropriate location for procedure. Review pre-op and prep instructions with patient.
- Follow set guidelines for verifying identity, correctly capturing, recording, and updating all required data for every patient.
- Works with external/internal providers/patients to obtain any necessary referrals/authorizations/medical records to support diagnosis in order to meet department scheduling guidelines.
Qualifications & Experience
Education:
Essential:
- High School or Equivalent
- Associate Degree
Education equivalent experience:
Essential:
- High School Diploma or Equivalent
- Graduate of an accredited Medical Assisting or Licensed Practical Nurse training program.
Other information:
Experience Essential:
- One year of healthcare experience in a clinical environment
- Knowledge of medical insurance, billing and coding (including ICD-10).
Experience Preferred:
- Knowledge of authorizations process and surgery scheduling procedures.
- Strong working knowledge of the function and use of electronic health records.
Certification Preferred:
- A Graduate of an accredited Medical Assisting training program.
License Preferred:
- Graduate of an accredited Licensed Practical Nurse training program.
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