Job description
Job Description:
- Verify that all vehicles secured the night before are on the lot and windows are marked with last six of the VIN, client, key status, and drivability
- Keep track of appointments, delivery times, and transport information
- Handling customer personal property pick-ups and vehicle redemptions
- Record daily deliveries and releases to reconcile inventory
- Assist and support the Repossession Agents when needed
- Over see that all personal property from all vehicles, create a detailed inventory in company apps and stored properly
- Monitor the property area and remove outdated property
- Communicate with statewide team members
Requirements
- 1-2 years’ relevant customer service experience -recovery or collections preferred
- High School diploma or equivalent required
- Good computer and keyboarding skills with the ability to operate a tablet with apps
- Working knowledge of the repossession process, account handling, and vendor communication preferred
- Detail-oriented and the ability to multitask
- Must be extremely organized be able to stay on track for upcoming time-sensitive deadlines
- Exceptional interpersonal skills, professional, courteous with outstanding oral and written communication skills
- Ability to work with a diverse customer and workforce population
- Assertive individual with effective investigative and follow up skills
- Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
- Work and communicate well with other team members
Physical Requirements:
- Use a tablet, laptop, and cell phone
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