Logistics/Customer Service Representative
Job description
Please see list of duties daily:
4/3 3/4 work Schedule
Check in verbally with all drivers as they arrive on shift
Call home deliveries- make notes for driver as needed
Ensure driver’s route matches back office system and any updates have been sent
Review monitors every 2 hours and record tanks below threshold.
If a monitor drops low through the night, ensure it is reported/scheduled 1st out on drivers. Make note of this change.
Monitor messages and respond actively all night. If you do not hear from frac, proactively reach out to them
Monitor emails and respond accordingly.
Answer all after hours calls via 3CX as well as the dispatch phone.
Input orders in Cargas if they come in on your shift. If urgent, schedule. If not, document for dayshift to schedule
Calculate whether proposed deliveries will fit on 1st out drivers. Rearrange if not/make notes of changes for dayshift
Input Jot service requests and tank requests from your shift
Reconcile fuel usage report
Make sure directions, staging and pertinent info are in back office system
Review Samsara videos and assign to personnel
Review driver HOS violations and note appropriately
Review dash cameras not working properly and report back
Check for incomplete routes in back office system
Dispatch verification checklist - have this ready to review with ops before end of shift
Send out AM driver screenshots once schedule is set
Job Type: Full-time
Pay: $10.08 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 12 hour shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Waynesburg, PA 15370: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 2 years (Required)
Work Location: One location
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