Job description

Responsible for effectively routing customer deliveries, managing driver routes and workloads within designated time frames and cost structure and in compliance with efficiency standards and safety regulations.

Essential Responsibilities:

• Receive and input customer delivery request via phone, email and online portal. Professionally communicate with customers and provide highest level of customer service.
• Optimize available resources, such as drivers and equipment, against the daily delivery schedule to achieve on-time delivery (OTD) for all fuel, lube, and other product/service commitments. Additionally, ensure all resources are scheduled in a manner that allows for optimal resource utilization, meeting customer targets for driver utilization.
• Partner with operations leadership and drivers to manage daily Hours of Service (HOS) ensuring adherence with company fatigue management policy, employee safety and Federal and State DOT regulations.
• Ensure all fuel deliveries are scheduled in accordance with lifting instructions provided by PTL Supply Organization. Utilize knowledge of geography and supply points to reduce cost while still meeting customer requirements for delivery.
• Provide solution-minded approach to customer and/or sales request for delivery. Partner with customer/sales to ensure maximum delivery size targets are achieved.
• Effectively route lube and other non-fuel deliveries in a method that maximizes driver utilization per shift, while still meeting customer expectations for delivery windows.
• Perform repetitive, daily checklist to ensure completion of critical task managing customer deliveries for monitored and keep-full locations, as well as active unit list provided by lubricant customers.
• Manage customer call volume efficiently and ensure all customer request are addressed in a timely manner. Effectively route all emergency calls to the appropriate safety and operational leaders.
• Investigate delivery data and provide feedback to other teams about process and performance improvement or if feedback is solicited about a specific issue or order.
• Participate in UAT for new technologies including GRID and PLT dispatch software; provide level 1 support to drivers who are having issues with handheld devices and assist them to appropriate group for further assistance if needed.
• Record and communicate inventory management of what dispatched on the truck and what returned to the terminal; follow up to ensure return to inventory process is performed to ensure accurate data for next shift.

Other Functions:

• Special projects as requested.
• Perform other duties as assigned.

‍Minimum Requirements:

• 1 - 3 years of relevant work experience required, oil and gas industry experience preferred.
• Ability to tell when something is wrong or is likely to go wrong and understand what actions to take to bring resolution.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to read and understand information and ideas presented in writing.
• Ability to apply general rules to specific problems to produce answers that make sense.

Education:

• High school diploma or GED required
• Bachelor's degree preferred or combination of education and/or experience in lieu of degree

Working Conditions:

• May require to lift, push, or pull materials weighing up to twenty (20) pounds.
• May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.
• May require bending, twisting, squatting, crouching and kneeling.
• May require sitting for extended periods of time.
• May require operating assigned equipment.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Night shift

Work Location: In person

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