Job description
POSITION PURPOSE:
The Lockbox Clerk is responsible for processing lockbox transactions and promoting favorable customer relations. The position is governed by established Bank policies, procedures and Federal regulations. Responsibilities are performed under limited supervision with contracted deadlines.
ESSENTIAL DUTIES AND FUNCTIONS:
- Processes lockbox deposits accurately by ensuring valid payee to department number and confirming payee/signer or deposit agreement on file for establishing reasonable recourse without damaging contents within envelopes.
- Follows account processing instructions with checks, invoices, scans EOB’s front/back in chronological order & balances the actual check. Keys each check by the written and legal amount for accurate account processing. Provides electronic transmission for automated account receivable posting, and balances file transmission to OCR and MICR coupons.
- Prepares customized batch report following customer’s written instructions, emails, faxes, or copies finished deposit information by designated cutoff. Safeguards all health information for financial privacy and HIPPA compliance by the use of a digital ID for encrypted email.
- Provides customer service information to customers and other Bank officers regarding deposits & archived information. Coordinates with IT staff, Lockbox software vendor, and customers when electronic transmission errors occur. Files all warehoused imaged invoices, EOB’s, and envelopes for a two week holding period prior to destruction.
- Inputs itemized charges for all services associated with the Lockbox processing into the Lockbox billing report. Researches and corrects deposit errors from the previous day’s deposit by GL entry with customer notification by phone.
- Performs related responsibilities as required or assigned.
QUALIFICATIONS:
EDUCATION/CERTIFICATION:
High school diploma or the equivalent.
High school diploma or the equivalent.
EXPERIENCE REQUIRED:
One or more years related bank operations experience
One or more years related bank operations experience
REQUIRED KNOWLEDGE:
Computer knowledge with basic skills of Word and Excel.
Computer knowledge with basic skills of Word and Excel.
SKILLS/ABILITIES:
Demonstrated ability to read, write and perform mathematical calculations
Demonstrated ability to read, write and perform mathematical calculations
Effective oral communication skills
Ability to perform 225 ten key strokes per minute with a 90% accuracy rate as might be needed to check deposit totals.
Data entry ability at 100 strokes per minute with 90% accuracy
Attention to detail.
Familiarity with high speed scanners and electronic mail openers.
Monday-Friday: 5:30 AM - 2:00 PM
40 hours
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