Job description
Live here. Play here. Bank here. Work here.
If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place.
We are seeking a Loan Servicing Associate to join our growing team at our Rockport location! The Loan Servicing Associate will be supporting and maintaining physical and electronic records. This includes responsibility for the upkeep in our file room as well as the electronic filing system.
Responsibilities:
- Displays working knowledge of bank application software by utilizing data terminals to obtain customer information, account balances, account transactions, etc.
- Processes all Loan Servicing mail, distributing to correct departmental contacts.
- Answers telephone inquiries from branches and customers. Performs appropriate account research, including the use of electronic and paper records to address customer inquiries. Assists customers with loan related issues via telephone and written inquiries, provides customers with copies of statements, bills, etc.
- Calculates loan payoffs, provides oral and written payoff quotes.
- Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
- Performs additional duties as required
Qualifications:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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