Job description

Atlantic Residential is a private, multifamily/commercial development firm headquartered in Atlanta, GA, with a regional office located in Chicago, IL. At Atlantic Residential, we develop and manage luxury high-rise and mid-rise apartment and mixed-use developments in selective markets throughout the southeast and mid-west. We and are seeking a highly qualified Leasing Consultant for our fabulous apartment community The Reserve at Wauwatosa Village.

This individual needs to be highly motivated, have the ability and initiative to work independently, work well within a team as well as be a team leader. Atlantic Residential offers a generous salary and benefits package including medical, dental, and a matching 401k.

POSITION SUMMARY:

The Leasing Consultant is the community’s sales representative whose primary duties are to greet clients, present professionally the features and benefits of their assigned community, and properly secure lease agreements from qualified persons. A Leasing Consultant is very service-oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action of decision not included in his or her duties and responsibilities.

LEASING:

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Maintain community prospect records according.
• Inspect models and available “market ready”, communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
• Ensure the apartment is ready for the resident to move-in on the agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospects, refer them to sister communities to meet prospect’s needs.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all times.

ADMINISTRATIVE:

• Generate lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

RESIDENT RETENTION:

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Quickly complete maintenance Service Requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with the Property Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.

NEIGHBORHOOD MARKETING:

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

QUALIFICATIONS:

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
• Working knowledge of Yardi Voyager, CRM, Bluemoon, and RentCafe are preferred.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Ability to work a flexible schedule, weekends are mandatory.
• Participate in training in order to comply with new or existing laws.
• Two (2) years’ experience in previous relevant customer service.
• Neat, clean, professional at all times throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Yardi: 1 year (Preferred)
• Property Management: 1 year (Preferred)

Work Location: Multiple Locations

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