• Serve on multiple service, platform, or project teams in a variety of roles such as a Subject Matter Expert, Technical Lead, Client Lead and/or Project Lead/Manager, in support of established and emerging educational technology systems and services.
• Act as an Application Administrator or Backup for multiple services.
• Responsible to advise management on emerging technology set ups, testing and verification of the solutions and new installations.
• Operate, install, maintain, repair, troubleshoot and provide expert level support for a wide variety of established and emerging media, computer and classroom technology systems and services on the Charles River Campus.
• Focus on consistently providing best in class support to the technology Client community of faculty, staff and students, in the classroom and in support of all University meetings and events.
• This position may entail working occasional and/or scheduled evening, weekend and/or holiday hours and being on call, as needed.

• 3-5 years progressively responsible experience working in a related technology environment required.
• Experience with Lecture Capture technology is highly preferred.
• Master's Degree in related discipline preferred.
• Certified Technology Specialist (CTS) certification preferred.
• Must hold a valid driver's license.
• Must be able to lift moderately heavy equipment (up to 75 pounds).

Technical Expertise:

• Strong experience with lecture capture technology (Echo360 experience preferred.)
• Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred.
• Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems.
• Experience with sound reinforcement and lighting set ups.
• Experience maintaining and programming Crestron and Extron systems.
• ITIL Foundations Certification preferred.
• Working knowledge of digital signage solutions such as Visix.
• Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required.
• Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP.
• Familiarity with LDAP, CAS, & Shibboleth technologies.
• Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion).
• Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases.
• Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc.
• Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's.
• Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements. contractors and other partners.
• Demonstrating creative solutions to help differentiate LETS and the IT Help Center.
• Interface with consultants, vendors, general contractors, electrical.
• Working knowledge of media management systems such as professional audio/video integration preferred.
• Experience supporting computer hardware and software.
• including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices.
• Experience with WordPress and web site content management and development.

Soft Skills:

• Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
• Learn and support new technology quickly.
• Must possess excellent interpersonal communication skills.
• Strong customer service skills absolutely necessary. diplomatic and tactful manner.
• Work well with external vendors.
• Energetic, self-directed, motivated and professional individual who works well with both primary and dotted line reporting in a matrix thrives in a fast-paced, dynamic environment.
• Interact with all levels of an organization in a professional, environment.
• Work productively in cross-functional teams and/or resourcefully and independently as an individual.
• Must possess the ability to work autonomously and maintain control in rapidly changing situations.
• A high level of independent decision making is absolutely necessary.
• Must follow procedures and keep accurate records of incidents and requests while working in the field.
• Strong writing and organizational skills required.

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources site.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.