Job Summary: LEAD SERVER is responsible for all aspects of front-of-the-house, including but not limited to transfers, inventories, enforcement of sanitation procedures, and operations in absence of both managers. Throughout a shift, a LEAD SERVER will perform the duties of a Server and/or Prep Cook when needed.

Essential Job Duties:

• Responsible for all aspects of the front of the house, including assisting customers with their orders and ringing up customers for their purchases (at applicable stores)
• Administrative duties, including but not limited to:
• Transfers
• Inventories
• Routine ordering
• Enforce sanitation procedures and product organization/rotation
• Training new Servers in all operational tasks
• Oversee front-of-the-house operations in the absence of both managers
• Oversee back-of-the-house operations in the absence of both managers and a Lead Cook
• Answer department phone
• Quality control/maintaining recipe standards
• Make store announcements regarding kitchen specials
• Understand and abide by all company policies and procedures

Other Job Duties:

• Pack, rotate, and label all prepared foods
• Bakery merchandising
• Cutting prepared meats for line service
• All aspects of set up/break down for service line
• Restock all plastic and paper goods (utensils, bags, cups, napkins), drinks and condiments
• Cleaning, including washing dishes, trash and box disposal, sanitation of all surfaces, sweeping, mopping
• Restock soaps, sanitizers, and other associated chemicals
• Make store announcements regarding kitchen specials
• Perform demonstrations when necessary (sample out new items)
• Any tasks as deemed necessary by management

Physical Requirements:

• 18 years of age or older (operates heavy machinery)
• Must be able to safely lift 40-50 lbs unassisted
• Push and Pull up to 1000 lbs with assistance
• Stand for extended periods of time (4-10 hours)

Mental Requirements:

• Detail-oriented
• Organized
• Able to work independently and as a team member
• Able to multi-task
• Resourceful

Work Hours:

• As determined by employee handbook
• May require working early mornings, evenings, weekends and holidays
• Occasional longer shifts (10 hours)

Working Conditions:

• Fast-paced environment
• Serving area: Cool to room temperature
• Extremely hot and/or cold temperatures: Warehouse/kitchen (100+o F); Chill (35o F)/freezer (-10o F)

Equipment: (As deemed necessary depending on store and specific duties)

Potential Hazards:

• Working with hot pans/serving trays, grill, hot oven, steamer, fryer, etc.
• Working with chemicals for sanitation
• Working with knives and slicing machinery

Qualifications:

• Education/Training/Experience:

• High school diploma or equivalent
• One year external experience in a supervisory position or one year internal experience as a Server
• Communication:
  • Excellent customer service skills
  • Ability to effectively communicate with others
  • Good phone etiquette
  • Possess acceptable written and verbal communication skills in English
• Other:
  • Accurately and efficiently complete work in a timely manner
  • Able to multi-task
  • Highly organized
  • Attention to detail
  • Able to effectively prioritize work
  • Able to meet deadlines in a short period of time
  • Able to quickly pick up and follow through with various projects
  • Works well in groups as well as independently
  • Troubleshooting/problem-solving ability