Job description

Job Title: Lead Network Operations Engineer
Department: I S Infrastructure
Shift: 1st
Specialty: Networking Technologies
Job Number: 2023-1141
Date Posted: 04/05/2023
Position Type: Information Services

Job Qualifications:

Lead Network Engineer - Operations
Rush University Medical Center is one of the country's leading medical centers pushing the boundaries of healthcare services with innovative, compassionate, and accountable team members. Are you ready to challenge and grow your skills, contribute to providing top quality patient care, and enhance your career? Rush is a diverse and inclusive culture, and offers a competitive salary, and a valuable compensation package including health, dental and vision benefits, retirement, health savings accounts, and tuition assistance to invest in your future.
Position Summary
As a Lead Network Engineer for Rush University Medical Center, you will act as a SME for all Network technologies, while supporting the administration and configuration of a variety of networking hardware and applications. This role will allow you to demonstrate your expertise in the assessment, planning, leading, management, and implementation of network infrastructure including but not limited to LAN, WAN, DMZ and the Datacenter. You will lead initiatives in managing and enhancing the overall health of the network infrastructure to ensure business continuity and maximum up-time.
You will work with leadership within the organization to improve existing processes while creating new workflows to enhance overall network infrastructure and user experience. You will work with various teams to drive operational initiatives; both on campus as well as remote sites to ensure business continuity. You will have excellent understanding of routing, switching, firewalls, and wireless technologies. You will continue to bring forth improvements to the Network Services portfolio to deliver robust network solutions that will improve user experience. You will communicate clearly with both technical and non-technical audiences while managing and further enhancing the delivery of network connectivity offered to the organization across multiple platforms.
Responsibilities:
Act as an escalation path for tickets and help triage and prioritize operational tasks for the team.
Provide mentorship and guidance to fellow engineers.
Maintain and enhance the existing processes and workflows.
Assist and help organize engineering workloads within the team to ensure timely project delivery.
Monitor the network to ensure security of data and access privileges.
Analyze and resolve network hardware and software problems in a timely and accurate fashion and provide end-user assistance and training where required.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Develop strategies and plan for infrastructure growth based on business demands.
Develop standards to help reduce error and reducing mean time to resolution for outages.
Plan and design tangible solutions that will improve performance of services within the Network Services portfolio.
Plan network hardware upgrades, maintenance fixes, and vendor-supplied patches.
Define metrics, monitor, and test and troubleshoot network performance and provide network performance statistics and reports.
Plan, design, deploy, maintain, and support the hospitals local area networks (LANs), wide area networks (WANs), Datacenters, Cloud infrastructure, including routers, firewalls, switches, VPN appliances, wiring and other hardware as assigned.
Recommend, schedule, and perform network improvements, upgrades, and repairs.
Collaborate with IT management and staff, departments, and other agencies in the development, deployment, and support of new network-based programs and applications.
Provide guidance and technical support to peers and serve as an escalation point for help desk related issues.
Develop, maintain, and ensure the accuracy and completeness of network related technical documentation as needed. Help drive a consistent set of standards for equipment, configuration, and operational procedures.
Coordinate with other team members, departments, and agencies to deliver solutions and configuration items without impacting hospital operations and or patient safety.
Communicate service disruptions.
Qualifications:
Subject matter expert for Cisco routers and switches platforms supporting LAN, WAN, Datacenter
7 years of relevant experience in Networking.
7+ years of operational systems and support experience in a large, networked WAN environment
Strong knowledge of network protocols and concepts such as Spanning tree, EIGRP, BGP, HSRP, VOIP, QOS, TCP/IP, 802.1q, 802.1x, MPLS, DNS, Syslog, TACACS, SD-WAN, OSPF
Ability to work with network security devices such as Cisco IDS/IPS devices, F5, Firepower, Juniper, Palo Alto, ASA, and ACS with an understanding of how to baseline and set alerting features of IDS signatures and work with security policies
Demonstrated ability on WAN infrastructure consisting of a mixture of MPLS, Point to Point, Internet and DMVPN technologies utilizing SD-WAN appliances
Experience with network access control technologies such as 802.1x
Working knowledge of remote access VPNs (IPSEC, global protect, DMVPN)
Proficient with monitoring and logging tools for access management and troubleshooting using tools such as Syslog, ACS, Netflow (Plixer scrutinizer) Solarwinds and protocol analyzers
Proficient with monitoring and logging tools for access management and troubleshooting using tools such as Syslog, ACS, Netflow (Plixer scrutinizer) Solarwinds and protocol analyzers
Prior experience using industry established project management techniques in accomplishing strategic objectives
Experienced with ITSM functionalities such as change control, CMDB, ticket system
In depth understanding of disaster recovery, design, implementation, and testing
Strong knowledge of routing and switching technologies
Strong knowledge of IP Addressing and Subnetting, including design and implementation
Strong knowledge of DNS and DHCP, including design and implementation
Strong knowledge of VLANs and networking to support servers and storage
Strong knowledge of supporting large wireless networks environment with Cisco and Meraki
Experience with Quality of Service, for Voice and Video
Ability and availability to work occasional nights/weekends assignments as necessary.
Demonstrated ability to work independently and within a team environment to ensure performance, reliability, and security in a dynamic 24-7-365 production network environment
Some travel may be required
Customer focused attitude
Excellent communications skills both written and verbal
Preferred Qualifications:
CCNP is a huge plus
Experienced with VoIP technologies preferred
Cloud experience a plus
Experience with Cisco DNA, ACI, and Meraki SDN preferred
Company Highlights:
Rush is an academic health system comprising Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital.
For demonstrating leadership in the use of information technology, Rush University Medical Center and Rush Oak Park Hospital have been listed among the most wired hospitals in the nation by Hospitals & Health Networks magazine.
Rush was recently ranked among the top 20 hospitals in the nation by U.S. News & World Report.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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