Job description
The Cornell Cooperative Extension (CCE) Hudson Valley Shared Business Network (HVSBN) Lead IT Manager provides high level IT expertise, leadership, direction, management and coordination of information technology (IT) operations to the Hudson Valley Shared Business Network which includes CCE associations in Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster and Westchester counties.
The Lead IT Manager is part of a customer focused team serving as a supportive, cooperative model for shared business services working closely with the HVSBN team members and Executive Directors to ensure the technology needs of the member Associations and staff are met in a timely and efficient manner.
Required Qualifications:
Job Title: Association Lead IT Manager
The Lead IT Manager is part of a customer focused team serving as a supportive, cooperative model for shared business services working closely with the HVSBN team members and Executive Directors to ensure the technology needs of the member Associations and staff are met in a timely and efficient manner.
Required Qualifications:
- Bachelor’s Degree in information technology or a directly related area or Equivalent Education. (Associate Degree in Information Technology or directly related area plus 2 yrs transferrable functional experience).
- Three to five years directly related, demonstrated IT experience which includes network interface and administration, operations and software training, security systems, hardware installation and upgrades, teleconferencing, distance education and learning system installation and management, website development and maintenance, and evidence of readily adapting to new technologies and upgrades. Experience in supporting Microsoft Windows, Apple operating systems and various desktop software programs; managing physical and virtual networks; producing resource materials and providing training to a wide range of skill levels; and creating and implementing IT-related policies. Experience with support of Android and Apple Mobile devices. Experience with support of networking infrastructure, wireless networks as well as telecommunications equipment, including phone systems.
- Knowledge of current IT systems.
- Demonstrated ability to exercise professional judgment, discretion, and maintain confidentiality.
- Ability to organize and prioritize work to make the most efficient use of time and resources.
- Ability to read and interpret documents written in English such as instructions and procedure manuals.
- Ability to frequently, effectively and promptly communicate verbally and in writing with employees and external customers. Ability to communicate effectively through oral, written, and visual channels using traditional methods, as well as electronic technology such as Teams and Zoom.
- Demonstrated ability to provide training and training materials using various techniques and technologies.
- Demonstrated ability to interpret technical instructions and information for non-technical users.
- Ability to lead technological changes/updates as well as suggest modifications to Extension Administration and local associations.
- Demonstrated ability to work effectively in a team setting as well as independently.
- Ability to lead and effectively participate in professional team efforts.
- Strong interpersonal skills with proven ability to work effectively with vendors, consultants, co-workers, local Association IT staff, Directors and Leaders, campus staff, advisors, other IT Leads, and community members.
- Ability to meet the extensive travel requirements associated with this position to serve the IT needs of the HVSBN.
- Ability to work flexible hours which may include evenings and/or weekends, as needed and appropriate.
- Ability to be available to meet emergency IT needs when they occur.
- Ability to clearly communicate (speak, read and write proficiently) in English.
- Ability and willingness to work with diverse audiences and maintain cultural sensitivity.
- Demonstrated proficiency with windows-based software including use of the internet and Microsoft Office Suite including Outlook, Word, PowerPoint, Publisher, and Excel.
- Ability to work in a typical office environment which may include lifting, moving, and/or transporting supplies, work related materials, and equipment with or without accommodation. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Preferred Qualifications:
- Familiarity with Cornell Cooperative Extension (CCE) system.
- Comp TIA Network Certification / Comp TIA A+ Certification.
- Willingness to keep a flexible schedule that includes some evening and weekend hours.
- Internal and external customer service experience.
- Ability to initiate, plan, teach and evaluate informal educational programs for diverse audiences.
- Good leadership, time management, and motivational skills; attitude of being helpful at all levels.
- Ability to prioritize and balance time equitably across Associations.
- Ability to support both Mac and PC environments/equipment.
Responsibilities/Essential
Functions:
Administrative Responsibilities:
Administrative Direction - 30%
Administrative Direction - 30%
- Assess and develop local/regional plans and strategies for information technology goals, best practices, and training based on direct work with Associations, guidance from Extension Administration, the SBN Administrative Management Group (AMG), and/or based on local/state/federal laws and regulations.
- With substantial initiative and discretion, strategically plan for overall IT functions of the region that adhere to all applicable laws, regulations, and CCE guidelines.
- Develop and establish regional best practice, policies, procedures, guidelines, and action plans for IT functions across the region and actively contribute to discussions on development of state-wide best practices.
- Develop a regional strategy and training plan that assesses needs and sets goals and direction for ongoing technology training in best practices, policies and procedures.
- Develop technology policies to ensure a secure, consistent computing environment is maintained and performs at the optimum level.
- Develop training materials and strategies to enhance the IT knowledge and expertise at the local Association level.
- Develop a new staff computer orientation program to introduce new employees to the network environment as well as software used in the Associations, especially Microsoft Office including Outlook email and calendar, and other technology equipment such as printers, digital cameras, and scanners.
- Develop hardware and software recommendations for the region based upon anticipated needs and discussions with the Executive Directors, and taking into consideration the compatibility with existing network environment and program needs.
- Research and develop recommendations to share with Executive Directors in the region for the pricing, installation, maintenance, troubleshooting, and minor repairs of the main components of the network environment (including all cabling, hubs, switches, and network interface cards) and workstations and peripherals (including all desktops, laptops, printers, monitors, modems, digital cameras, scanners, and other electronic devices) seeking input from the IT Lead group as necessary and planning for the future needs of the Associations within the region.
Administrative Management - 35%
- With substantial initiative and discretion, manage the overall Information Technology function of Associations within the SBN Region.
- Lead the implementation of IT regional strategy for the SBN.
- Act as liaison between HVSBN Region, CCE Administration IT office and Cornell University IT.
- Manage the implementation of regional policy/procedures/best practices as appropriate.
- Manage and monitor network and Association / region IT assets including hardware, software, peripherals, etc. for preventative maintenance and proactive troubleshooting to prevent or minimize potential issues.
- Manage maintenance, installation, troubleshooting and repair of servers, Network Backbone, workstations and peripherals.
- Provide leadership in the management of IT Systems to ensure effective utilization that will result in data integrity and understanding and consistent implementation of established IT policies, procedures, and best practices.
- Manage resolution of issues or problems that arise within the IT arena.
- Support Executive Directors in ensuring Associations are maintaining computer security standards according to required Cornell University policy and established regional procedures.
- Manage and support Associations in maintaining accurate inventory of all hardware and software in use.
- Manage purchases, set up, and distribution of new equipment, as well as retiring and appropriately disposing of outdated items as needed.
- Manage IT training and communications for the region in accordance with established regional strategies.
- Manage and enhance usage of the current Association web sites and in conjunction with local staff, assist with development of additional web pages as necessary.
- Manage the implementation of new applications and changes to existing regional systems and software.
- Consult regularly with Association leadership to assure they understand and can integrate IT strategy and processes into their operations.
- Ensure Association Executive Directors, Supervisors, and Association Information Technology staff are effectively made aware of local, regional, or state-wide IT expectations and compliance.
- Manage IT training and communications for the SBN region in accordance with established regional strategies.
- Effectively maintain existing relationships with Executive Directors, local IT Representatives, Lead Executive Directors, Lead IT Leads across the state and Extension Administration IT.
Administrative Coordination/Operation - 30%
- Work with Local IT staff at the Association serving as initial “Point of Contact” for troubleshooting and work to resolve complex hardware, software, application, network, router, user access, encryption, printer, and/or related issues within the region.
- Conduct diagnostic consulting, trouble shooting and repairs to resolve complex service calls and issues; assist, coordinate, install, and/or make repairs to the network or desktops, systems infrastructure, servers, network backbone, workstations and peripherals. Coordinate with other IT professionals to develop, identify and monitor requirements for network preventative maintenance; and recommend or analyze performance.
- Interact with CCE Support and vendors to restore service and/or identify and correct core problems.
- Coordinate with ED, finance and/or other Association leadership to development replacement plan schedule for IT assets complete with budget/cost projections.
- Coordinate and assist with purchasing, installation, maintenance, and updating of Association desktops, laptops, printers, print servers, monitors, modems, scanners, and other hardware and software based upon anticipated needs and discussions with the Executive Directors, taking into consideration the compatibility with existing network environment, program needs and Cornell University IT environment/requirements.
- Assist with installation, maintenance, and updating of servers and/or networking equipment.
- Maintain networking permissions (security groups for folder access, group/resource accounts, etc.). Collect and enter information needed to register devices on the Cornell DNS database.
- Update regional technology inventory database including adding new staff and volunteer user information; adding/maintaining necessary information on equipment (purchase, specs, networking, condition, location, replacement information, etc.); maintaining required software keys or licenses.
- Assist with periodic physical inventories of Association and regional IT assets.
- Coordinate implementation of policy/procedure to ensure a consistent approach across the CCE System.
- Coordinate the adoption, implementation, and operation of new function-related technologies as requested by Extension Administration, Cornell University and/or HVSBN AMG.
- Facilitate conversations with Executive Directors, local IT staff and CCE Administration IT team as appropriate on the implementation of regional technology changes.
- Attend and actively participate in functional Lead IT meetings, projects, statewide meetings, conferences and trainings as identified.
- Coordinate and/or deliver IT related training, guidance, support, resources, and best practices on identified topics using a variety of methods (i.e., webinars, SharePoint, recorded presentations, in-person, and written documentation) as necessary or requested by Associations.
- Provide easy to use technology resources for Association staff (weekly SBN e-news; “how to” sheets; tutorials, etc.)
- Coordinate and conduct a new staff computer/technology orientation program to introduce new employees to the network environment as well as software used in the associations, especially Microsoft office including Outlook email and calendar, and other technology equipment such as printers, digital cameras, and scanners. Learn, use, and assist with the implementation of sophisticated software.
- Coordinate, provide support and training related to setup and use of conferencing, audio/visual equipment, and distance/remote education and learning as needed. Troubleshoot issues related to online conferencing tools.
- Maintain and enhance usage of the current association web sites. Assist with development of web pages as necessary. Assist with and support troubleshooting of issues with website functionality and availability either directly or by arranging appropriate professional/alternative support.
- Coordinate regular IT audits to ensure system/information integrity and provide regular updates to local Associations as determined.
- Participate in regional and statewide IT focused projects and initiatives.
- Provide guidance and feedback to local Association/Executive Directors when hiring Association IT contacts.
- Maintain accurate records of support calls, problems, and remedial actions taken.
- Collect and transport equipment for recycling. Coordinate transfer for disposal per established guidelines and requirements.
- Prepare reports for HVSBN Associations, HVSBN AMG, and CCE Administration as requested.
- Prepare and submit accurate expense reports, mileage reports, receipts/supporting documentation, and/or vouchers in a timely manner per established policy and procedures.
- Exercise a high level of confidentiality in performing all position responsibilities. Maintain confidentiality of all information and data collected, accessed, stored, and/or maintained.
- Provide data and information to assist with preparation of reports, impact statements, and success stories for HVSBN Associations, HVSBN AMG, and CCE Administration, Boards and others as requested.
- Frequently lift, move and/or transport and install IT related supplies and equipment.
- Transport self, equipment, materials and resources in personal or Association vehicles throughout the region.
Professional Improvement and Other Duties as Assigned - 5%
- In cooperation with the Supervisor, jointly develop and pursue a professional development plan as a means to increase competencies relative to position accountabilities and to address changes in programming and association priorities.
- Participate in all required orientation, training, and/or in-service meetings and trainings as scheduled/required.
- Pursue personal growth through expanding personal knowledge of the total organization and through updating techniques and technical skills relating to the position.
- Carry out assignments and other duties as assigned by supervisor, including but not limited to local fairs, community activities, etc.
- Collaborate in activities that are in general support of Cornell Cooperative Extension including but not limited to attendance at staff meetings, timely reporting of mileage and expenses, working with other staff, general marketing of Cooperative Extension programs and other duties as assigned.
- Maintain regular and predictable attendance and punctuality.
Health and Safety - Applies to all duties and functions
- Support the association to maintain a safe working environment.
- Be familiar and strive to follow any applicable federal, state, local regulations, association health and safety policy/procedure/requirement and standard.
- Act proactively to prevent accidents/injuries and communicate hazards to supervisors when identified.
EEO/EPO and Policy - Applies to all duties and functions
- Conduct all activities in accordance with the Civil Rights Act, Title IX Rehabilitation, Americans with Disabilities Act, and local, state, and regional affirmative action plans.
- Appreciate and embrace diversity in all interactions with clientele, staff, volunteers and the public.
- Assist the Cornell Cooperative Extension system in reaching out to diverse audiences.
- Represent Cornell Cooperative Extension to the public, community leaders, colleagues, volunteers, members of Cornell University faculty and staff, government officials and the general public in a professional manner.
- Be aware of, and adhere to, established Cornell Cooperative Extension Association policies, procedures and Cornell Skills for Success.
- Contribute to the overall success of the organization by performing all assigned duties in a professional, timely, and accurate manner.
- At all times act in a professional Customer Service manner including but not limited to business-like demeanor, tactful communications, cooperative, helpful, positive and receptive manner.
This is a full time, benefits eligible, exempt position. Compensation minimum of $62,000.00 per year, commensurate with experience. Excellent benefits, based on eligibility, including:
- Vacation, Sick and Personal time
- Paid Holidays
- NYS Health Insurance Program (including Dental Insurance)
- NYS Retirement
- Long-term Disability Insurance
- Voluntary Tax Deferred Annuity
- Voluntary Flexible Spending Accounts
- Voluntary Group Universal Life Insurance
- Voluntary Personal Accidental Insurance
- Voluntary Legal Plan Insurance
- Voluntary Long Term Care Insurance
- Voluntary Auto and Homeowner’s Insurance
- Voluntary Pet Insurance
- Voluntary New York’s College Savings Program
Please be sure to read the Notice to Applicants found on the Jobs with CCE page:
https://cals.cornell.edu/cornell-cooperative-extension/join-us/jobs
How To Apply: Applicants (including current employees of other Cornell Cooperative Extension Associations) must apply online through the APPLY button in this job posting. Current employees of Cornell Cooperative Extension Ulster County are considered internal applicants and must apply online through their Workday account which may be accessed here:
http://workday.cornell.edu/
. For details on how to apply, visit:
https://cals.cornell.edu/cornell-cooperative-extension/join-us/jobs/apply
All applicants are requested to submit a cover letter, resume and indicate three individuals who may be contacted as a reference. Please consider indicating in your application all information you feel would be helpful for selection committee members to know. Once the application is submitted you will NOT be able to change your submission or add attachments. Be sure that you have followed all directions and requirements listed in the job posting.
All applications must be received on-line by March 16, 2023. Position closing dates may change based on Association needs.
No relocation or VISA Sponsorship available.
The Association may make reasonable accommodations to enable applicants to participate in the hiring process and employees to perform the essential functions of their job. For additional questions or if you require an accommodation so you may participate in the selection process you are encouraged to contact Leah Cadwallader, Regional Human Resources Manager, e-mail LC267@cornell.edu or (845) 340-3990x314.
Job Title:
Level:
002
Pay Rate Type:
Salary
Company:
Contract College
Contact Name:
Leah Cadwallader
Number of Openings:
1
Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State. Per NYS Law, county and regional extension service associations are subordinate government agencies. This employment opportunity is with the entities listed and not with Cornell University.
Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. Individuals who bring a diverse perspective and are supportive of diversity are strongly encouraged to apply.
Notice to Applicants: Please read the required
Notice to Applicants statement
. This notice contains important information about applying for a position at Cornell Cooperative Extension as well as some of your rights and responsibilities as an applicant.
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