Job description

Overview:Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.

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IMG* is hiring a full-time Junior Unified Communications Operations Technician with TS/SCI at its Colorado Springs, CO location.
Responsibilities:IMG is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally across various domains. The successful candidate would be joining a 24x7 operations team that provides multiple services in the realm of UC&C to include video conferencing, telephone, voice mail, desktop sharing, instant messaging, presence, audio visual streaming and more. Position level and responsibilities are based on tiered skills allowing for advancement opportunities.

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Utilize VC Wizard, Telepresence Management Suite (TMS), Cisco border controllers (CUBE/VCS), Codian / Cisco Meeting Management (CMM) Multipoint Control Units (MCU) and Cisco Meeting Server (CMS) to provide Video Tele-Conference (VTC) services and support to include scheduling, monitoring, administrative support, and technical assistance to customers.

• Manage resource availability and conflicts for Video Networks.
• Maintenance of onsite Private Branch Exchange (PBX) analog telephone system.
• Utilize Cisco Unified Communications Manager (CUCM) to provide digital voice and video calling, voice mail, Instant Message (IM) and Presence.
• Utilize set top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC) to provide live and on-demand digital Audio/Video streaming of high priority alerts, specialized programming, plus television broadcast network.
• Utilize Unified Contact Center Express (UCCX) to provide solution for automatic call distribution for NOC agents.
• Utilize Service Now to prioritize then complete assigned request and break fix tickets.
• Have working knowledge of network topology; along with networked hardware and software tools listed above.
• Possess understanding of dialing protocols to include H.323, E.164 and SIP.
• Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
• Create and report all outage notifications and network related issues according to standard operating procedures.
• Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Ensure compliance with network security policies and procedures.
• Provide system/equipment/specialized training and technical guidance to lower skill level employees.
• Complete responsibilities as tasked by Management.
• Participate in special projects as required by Management.

Qualifications:Clearance Required: TS/SCI to start. Candidate must be able to pass a CI Poly.

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Shift Flexibility Requirement:*
NOC is 24x7 to include weekends and holiday for all employees (shifts are not regularly rotated):

• Day Shift: 6am – 2:30pm

• Swing Shift:2pm – 10:30pm

• Mid Shift:10:30pm – 6am

Required Certification: DoD 8570 IAT Level II

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Desired Certifications:*

• Network +
• ITIL and or Agile Foundations
• CCT Collaboration (CLTECH)
• CCNP Collaboration (CLFNDU)
• CCNP Collaboration (CLCOR)
• CCNP Collaboration (CLACCM) and or (CLCNF)

Education/Experience:

• Meets one of the following education/experience combinations:
• High School Diploma + 6 years
• Associate's Degree + 4 years
• Bachelor's Degree + 2 years
• Master's Degree + 0 years
• PhD + 0 years

COVID Vaccination: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully vaccinated against COVID-19. If selected, you will be required to be submit proof of vaccination before your start date with IMG. IMG will provide additional information regarding what information or documentation will be needed and how you can request an exception from this requirement.

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IMG COMPANY BENEFITS*

• Health, dental, vision, and life insurance
• Short term and long term disability insurance
• 401(k) with generous company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 15 days of personal leave plus paid federal holidays
• Professional development and training assistance

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Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.*
Max: USD $83,691.64/Yr.

Location: 8610 Explorer Dr., Colorado Springs, CO 80920

Job Type: Full-time

Pay: Up to $83,691.64 per year

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