Job description

Do you love engaging with others on Facebook, Instagram, and TikTok? Do you have experience in the world of social media promotion? Are you familiar with Cricut and sublimation?

I might just have the perfect role for you!

I am looking for a part-time employee to help us at JenniferMaker as a Community Engagement Specialist (aka Social Bee)!

**Only candidates who apply using our company application will be considered.**

Please copy and paste the link below into your browser to go to our application:

https://jennifermaker.lpages.co/jennifermaker-community-engagement-specialist/

This position focuses on identifying trends, monitoring reach and engagement, and ensuring that each communication with our community is informative, supportive, and positive. The ideal candidate will be experienced with customer service and support skills, as well as familiar with the JenniferMaker brand.

The person who is right for this position loves to help people, has exceptional communication skills, and is able to monitor and respond to messages across a variety of channels in a timely manner while maintaining brand voice to our community.

While perhaps not quite yet an expert, this person does have a solid grasp of social media engagement and moderating social media channels, as well as a basic understanding of Cricut, sublimation, and crafting.

This position involves a combination of creativity, attention to detail, follow-through, and it has high expectations for meeting deadlines. Project management skills and experience are a plus.

Are you ready to be a Community Engagement Specialist for the JenniferMaker brand?

Position Details

Hours and Availability: This is a part-time employee position, 26.5 hours per week; flexibility and ability to pivot is a must.

This position currently has a set schedule of:

• Wednesday 11:00am-7:00pm ET
• Thursday 11:00am-4:30pm ET
• Friday 11:00am-7:00pm ET
• Saturday 9:00am-2:00pm ET
• Sunday 3:00pm-8:00pm ET

Special Note: As a JenniferMaker employee, you will not be able to engage in any outside activity that could be construed as a conflict of interest, such as running or working on your own craft blog or crafting/blogging business, or someone else's craft blog or blogging business.

Responsibilities

• Respond to Facebook, Instagram, and TikTok comments (including paid ads) as JenniferMaker.
• Post stories and generate engagement on various social media platforms.
• Monitor communications on JenniferMaker facebook pages, ensuring that all communications are in alignment with JenniferMaker standards.
• Remove facebook posts that violate standards, communicate with original posters with reasoning of removal, and remove repeat offenders from appropriate pages.
• Monitor and identify trends, gather data to calculate engagement rate, provide feedback on engagement/conversation via social media channels to manager.
• Stay up-to-date with the latest industry and digital trends.
• Focuses on primary job duties and ensures they are complete before taking on additional projects.
• Does not engage in any outside activity that could be construed as a conflict of interest (running or working on your own or someone else’s blog or crafting business).
• Understands that copyrights and ownership for designs created for the JenniferMaker brand will belong to the brand.
• Understands and uses the JenniferMaker products and projects so you can answer questions and support our crafters.
• Effectively communicates with the team and meets with us weekly on Zoom video chats.
• Has the best interest of the JenniferMaker brand in mind.
• Helps us look good to our readers and customers.
• Works with minimal supervision.
• Additional duties as required by management.

Things You've Done in the Past

• Minimum of 2 years experience in a customer service/support position.
• Minimum of 1 year experience moderating a group in social media and/or social media engagement experience (including identifying reach and trends).
• Experience with Gmail, Google Drive, Google Sheets, Google Docs, Google Forms, Facebook (pages, groups, and ads).
• Experience with a Cricut cutting machine and Cricut Design Space.
• Knowledge and understanding of Cricut and sublimation crafting.
• Experience working with a virtual team.

Things I'd Love For You to Know (optional, not required)

• WordPress
• Slack

Note: I'd just like familiarity, not expertise, with how to generally use these tools. If you don't have it but are willing to learn, great!

Why Should I Be Interested in This Position?

• You’ll get to work in a fun business that helps change and improve people’s lives through their handmade creations.
• You’ll get to work with an awesome team of people who make things happen!
• You will have the resources you need to do your job well.
• You will get answers to any and all questions you have.
• You'll have access to an AMAZING comprehensive benefits package including medical, dental, vision, life, short-term and long-term disability, 401(k), paid time off, paid holidays, and MUCH more!
• You’ll have the freedom to work from home.
• You’ll be paid to do the things you already love and rock!

Why This Position is Important

This position will involve working closely with all members of the JenniferMaker team to ensure that our fast-growing company runs smoothly.

You will be responsible for identifying trends, monitoring reach and engagement, and ensuring that each communication with our community is informative, supportive, and positive.

Brand quality and making everything work seamlessly is the foundation to our expansion and growth long term.

You get to make a real difference for other crafters and makers who are struggling to learn and create.

Please apply using our company application. Only candidates who use our company application will be considered.

https://jennifermaker.lpages.co/jennifermaker-community-engagement-specialist/

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have experience with a Cricut cutting machine and Cricut Design Space?
• Do you have experience with, or an understanding of, sublimation crafting?
• How many years of social media engagement and/or social media group moderation experience do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote

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