IT Technician III (Desktop Technician)
Job description
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2021 Best for Vets Employers
- WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Forbes® America's Best Employers
- Newsweek Top 100 Most Loved Workplaces
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Computerworld® Best Places to Work in IT
Basic Purpose
Responsibilities
- Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
- Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
- Document operating procedures for installations, configurations and /or administration tasks
- Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
- Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
- Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable
- Prepare reports for senior management following installation
- Train team members and/or peers on functional processes and procedures
- Develop, test and implement systems and equipment; document results
- Full life–cycle project management
- Establish and lead project teams
- Develop project plan/scope/schedule/cost/communications
- Procure and/or manage resources/timelines/deadlines/quality
- Risk, Issue and Change management
- Ensure successful project implementation
- Scope of responsibility
- Perform other duties as assigned
Qualifications
- Ability to document and apply policies, standards and procedures
- Ability to work independently and in a team environment
- Experience in presenting technical solutions and/or recommendations
- Working knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
- Working knowledge of technical inter–relationships between software/hardware and desktop/LAN/Host systems
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill in diagnosing and troubleshooting issues
- Effective skill making effective presentations to groups of various sizes
- Effective verbal and written communication skills
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 5550 Heritage Oaks Dr. Pensacola, FL 32526
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $27.50 - $34.50 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 1/9/2023
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
COVID-19 Safety Protocols
All employees are expected to follow our COVID-19 safety protocols.
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Employee Referrals
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
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