Job description

Title: IT Technician

Department: Information Technology

Employment Status: Non-Exempt

Position Summary:

Under the supervision of the Manager of Technology Services, the IT Technician will provide technical support to a wide variety of ‘end user’ technologies such as computers, printers, scanners, and phones. Bradley is primarily a Microsoft Windows-based user environment with Intel hardware.

Position Responsibilities:

• Respond to, research, and resolve user inquiries for Level I support requests in a timely and efficient manner
• Update help desk tickets including logging, follow-up, and closure
• Escalate problems to appropriate IT teams based on established guidelines and procedures
• Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction
• Hardware and peripheral support, repair/replacement, and break/fix
• Configure and support Apple and Android devices
• Maintain knowledge of current product offerings and support policies to provide technically accurate solutions to users
• Attend team and department meetings to stay current on projects and updates
• Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback
• Application support, installation, and upgrades
• After-hours emergency support on call (24x7) on a rotational basis
• Demonstrate a willingness to cover extended hours and overtime on holidays, weekends, or after regular business hours when coverage is needed
• Asset inventory, reporting, tracking, and updates
• Work with relevant vendors and service providers
• Contribution to technology guidelines, policies, and procedures
• Other duties as assigned

Position Requirements and Desired Skills:

• Bachelor’s Degree in computer science or equivalent experience preferred
• A minimum of four years in a computer end-user support role preferably in a professional services office environment such as a legal, accounting, or medical services
• Expert knowledge of Microsoft Windows 10 operating systems
• Expert knowledge of Microsoft Office applications
• Expert knowledge of PC hardware and peripherals
• Intermediate knowledge of networks and client/server technology
• Demonstrated ability and desire to learn new technologies and skills
• Excellent oral and written communication skills
• Accuracy, attention to detail, and good organizational skills
• Ability to work under pressure in a fast-paced environment
• Strong time-management skills and ability to multi-task
• Strong client service focus and ability to work effectively in a team environment
• Self-motivation and ability to work with minimal supervision
• Various physical activities may be required

Bradley is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation, and gender identity or expression), marital status, age, physical or mental disability, veteran status, genetic information, or any legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Houston, TX 77002: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 4 years (Preferred)

Work Location: In person

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