Job description

Prior experience preferred
Posting Expires:

Job DescriptionRole and Responsibilities
Creative Health Services, a community based mental health facility in Pottstown, PA, is looking to hire an experienced IT support specialist to join our team. This position is responsible for providing end-user support to our 350+ network users on hardware, software, and some network-related issues. Job duties are as follows:

• analyzing, troubleshooting, and evaluating technology issues for all Creative Health’s users
• Provide our staff with prompt and courteous service
• Document all service details in help desk system to keep team and staff well informed
• Prioritize tasks using help desk ticketing system
• Some system imaging and profiling for users
• New staff on-boarding tasks (Active Directory, Electronic Health Records, Office 365 setup)
• Maintain fleet of Canon copiers spread across our 7 locations
• Assist staff with Telehealth issues working in Zoom and Microsoft Teams
• Setup and support mobile devices such as iPads and cell phones via mobile device management platform
• Assist staff with use of Electronic Health Records software
• Assist users with use of office 365 applications
• Assist team with hardware evaluation and application research and development
• Assist users with data management and retrieval when necessary
• Staff training maybe be required on occasion
• Assisting staff with VOIP Phone issues
• Other various IT related duties assigned by Director of Technology

Qualifications and Education Requirements

• Degree in computer science or a related field is preferred
• Professional Certifications (A+, Network+, MCSA, or MS Role Based Certifications) preferred
• 3 to 5 Years of experience in a professional IT Work Environment
• Technical proficiency in troubleshooting multiple computer operating systems (Windows and Mac) as well as IOS and Android mobility platforms
• Strong knowledge of Office 365 Applications
• Ability to administer help desk system and complete technical requests from staff in a timely and thorough manner
• Ability to effectively prioritize and execute tasks
• Research and evaluate emerging technologies, hardware, and software
• Ability to analyze staff needs and offer recommendations to boost efficiency and accuracy
• Ability to train staff on technology used by our organization when needed
• Familiarity with VMWare and accessing virtual resources
• Knowledge of administration of Microsoft 365, Active Directory, and Exchange
• In-depth knowledge and the ability to troubleshoot computer hardware, software, and basic networking issues
• Good interpersonal and customer service skills are a must
• Familiarity with Electronic Health Records systems is preferred
• Knowledge of Zoom and MS Teams web meeting software
• Good organizational and documentation skills are required
• Strong Analytical, diagnostic, and problem solving skills
• Team player who can also work independently

Preferred Skills
Strong understanding of Microsoft operating systems and applications. Good customer service skills are a must. Good work ethics. Multi-tasking and prioritization skills are necessary.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pottstown, PA 19464: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 3 years (Preferred)

Work Location: One location

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