Job description
Overview:
BlueWater Federal's team under BLITS contract supports the mission needs of 66th Air Base Group providing efficient service delivery for critical infrastructure needs and capabilities to include Network, Voice, Server, Storage, Asset Management, Cybersecurity, Sharepoint and Web. We are looking for an IT Support Specialist to join the Team at Hanscom AFB, MA. Responsibilities:
BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
BlueWater Federal's team under BLITS contract supports the mission needs of 66th Air Base Group providing efficient service delivery for critical infrastructure needs and capabilities to include Network, Voice, Server, Storage, Asset Management, Cybersecurity, Sharepoint and Web. We are looking for an IT Support Specialist to join the Team at Hanscom AFB, MA.
- Complies with ticket procedures, creating tickets immediately when contact is made with the customer, updating tickets immediately after working on the issue, and reviewing the tickets assigned daily
- Handles daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, both classified and unclassified systems
- Review tickets assigned daily and keep customers up to date on any and all changes
- Support client voice issues, to include VoIP and SIP services
- Conducts troubleshooting and repairs over the phone remotely utilizing Dameware, and in the office when a customer is able to bring the device in, and on-site with the customer when needed.
- Deliver quality timely customer service while also meeting contract threshold metrics for phone and ticket resolutions
- Using Unit Software License Management procedures, install and troubleshoot authorized software for customers in a timely manner; ensures all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory
- Supports and complies with established IT procedures (team and client usage)
- Support classified NSA Type-1 encryption operations - may include COMSEC key installation/coordination processes, device configurations and/or troubleshooting
- Support classified desktops / laptops which may be physical hardware based or virtualized desktop instantiations (VDI)
- Ensures workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line, and are available to users
- Periodically reviews processes and procedures and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
- Implements software patches and security fixes when it cannot be done using enterprise SCCM
- Support expanded / related IT project efforts as/if directed
- Install, configure, and troubleshoot multi-function devices and printers
- Ensure all changes to devices are annotated in Equipment Custodian Asset Management System (ECAM) to include computer names, and IP information for printers
- High School diploma with 4 years of relevant experience.
- Windows Desktop Operating Systems (Windows 10)
- Working knowledge of Microsoft Active Directory
- Microsoft Office Products (O365/2016) Teams, Skype for Business, Outlook
- Ability to resolve issues quickly and efficiently to comply with metric requirements
- Proficient with computer, network and server hardware
- Secret Level DoD Security Clearance - required (ability to get clearance with waiver possible if background check shows potential)
- CompTIA Security + certification - required (valid certification on day one of employment)
- CompTIA A+, and CompTIA Network+ certifications desired
- ITIL certification desired
At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success. BlueWater’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.
BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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