Job description

Title: IT Senior Support Technician

Summary:

• Install, configure, upgrade, and maintain computer hardware, software, and peripheral equipment. Collaborate with users to identify and resolve hardware and software problems. Assist users/departments in researching solutions and implementing requests. Assist the Network and Client Services Officer with infrastructure and server projects.

Duties and Responsibilities:

• Install, configure, maintain, and diagnose computers, laptops, and peripherals, including but not limited to printers, audio-visual, and wireless devices.
• Use approved tools and methodologies to image, copy and configure systems for deployment.
• Place warranty calls and replace parts as needed.
• Configure, monitor, and support mobile devices, including iPads and cell phones.
• Serve as Helpdesk backup, record trouble calls, and do first-line troubleshooting.
• Research, test, and evaluate potential new technology solutions
• Assist with system administration functions such as managing inventory and licensing software updates, and workstation antivirus
• May assist in the management and installation of servers and other infrastructure, including wireless networks

Knowledge and skills sought:

• Knowledge of a variety of widely used computer hardware and software and the ability to troubleshoot problems.
• Familiarity with network switches, routers, and firewalls is a plus
• Ability to set up and support Apple iPads and applications
• Thorough knowledge of Windows 10 and Windows 11 operating systems and Microsoft 2016 Office Suite, as well as familiarity with Microsoft Office 365 and Sharepoint
• Experience with Windows servers (Some knowledge of DHCP, DNS, and Domain Controllers desirable)
• Knowledge of computer imaging with knowledge of FOG is a plus
• Ability to communicate effectively both orally and in writing, including the skill to communicate technical concepts to non-technical users and to create detailed and thorough documentation
• Basic understanding of virtualization with knowledge of Microsoft Hyper V a plus

Job Requirements:

• Associate’s degree or higher in computer information sciences or a related field. Minimum of 4 years experience in installing, configuring, and maintaining computer workstation hardware, software, and peripherals. Additional experience may substitute for degree.
• Experience in an educational environment is desirable
• Ability to lift and carry 50 pounds, work in confined spaces, and, on occasion, on a ladder.
• Ability to prioritize and multitask to meet deadlines.
• Good problem-solving and interpersonal skills.
• Must be punctual and present a professional image.

Additional Information:

Benefits: Medical, dental, vision care, life insurance, disability, 403(b) with employer match, generous paid time off.

Please submit a cover letter and resume via email to: ITposition@dominicancampus.org

About The Employer:

We are a private Catholic campus consisting of 3 schools, PK3 through college located in Metropolitan Nashville, Tennessee.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Help desk: 1 year (Preferred)

Work Location: In person

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