Job description

Billy Edward Consulting is seeking a highly motivated, personable IT Operations Support Associate.

The ideal candidate should also be highly energetic, approach every task with enthusiasm & have excellent attention to detail.

The position will assist Billy Edward Consulting Support Desk (Run) Team & Backoffice/Operations providing service desk support to our diverse customer base (by remote from our office/by phone, but occasionally on-site within the tri-state area). If you are energetic, have a thirst for knowledge and are motivated to learn and grow your IT skills, we are happy to provide you with training to take your career further.

Responsibilities:

Working as a part of the fast-paced support desk team, supporting diverse customers issues.

Working on a rotating Monday-Friday 8hr schedule for 7am to 7pm service support.

High volume, confidential data entry. Again, attention to detail is a key requirement.

Triage of support requests, normalization of support request data, and assignment to technical resources based on workload.

Setup & provisioning of electronic credentials/accounts on medial record systems following documented SOP’s.

Assisting with client asset & hardware management; communicating with clients via email, phone, other.

Compose, review, and send professional correspondence relevant to department needs.

Assist with special projects as needed – asset updates, inventory tracking, data entry, etc.

Required Qualifications (Skills):

Proven experience (1-2 years+) in the field or appropriate qualification in lieu of real-world experience.

Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to end users.

Experience working with and supporting Microsoft Office 365.

Demonstrated excellent time management skills.

Strong written and verbal communications.

Proven experience with accurate data entry.

Ability to solve practical real-world problems.

Preferred Qualifications:

Experience working with a ticketing system.

Experience working hands on with both Hardware and Software.

Current industry related certification/s or working towards certification such as:

Microsoft related certifications (Current)

CompTIA A+/N+ a positive

Working knowledge of:

Microsoft Windows (for desktop)

Microsoft Office

Laptops, Printers and Scanners

Basic Network Troubleshooting

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Remote

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