Job description
Company Description
Locus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency over cart-picking operations by empowering pickers to work collaboratively with our robots, while integrating with the operator’s Warehouse Management System and using and optimizing existing facility infrastructure. This is an opportunity to be join a very smart team deploying cutting-edge technology to address real-world logistics challenges for major global brands.
Job Description
Locus Robotics is looking for a full-time IT Help Desk Intern to join our IT team at our Wilmington, MA Headquarters (January - April, 32-40 hours a week). This is an excellent opportunity for an inspiring IT Professional that wants to apply their customer service and/or tech support experience in the fast-growing field of robotics. You will get to work directly with a bright and fun team that wants to help you grow in your role at Locus. This Spring 2023 Internship/Co-Op is onsite at our Headquarters in Wilmington, MA and cannot be a remote position.
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Responsibilities: *
- Label, prep, gather, pack network equipment for shipment for customer deployments
- Scan network equipment serial numbers into spreadsheet ensuring that records are properly maintained
- Organize workspace area for employees
- Configuring new hire equipment, accounts, etc.
- Help On-Site and Remote Users with general day to day IT tasks (phone, printer, laptop, accounts)
- Partner with Shipping department for sending out remote employees’ equipment
- Assist requests from IT team
- Provide technical assistance and support for incoming ticket queries forwarded from your IT Mentor related to computer systems, software, and hardware tech support.
Qualifications
- Currently pursuing an Associates/Bachelor’s degree in IT, Cybersecurity or related degree
- Must be detail-oriented
- Ability to communicate technical/complex information both verbally and in writing.
- Great communications and customer-oriented mindset
- IT Internship experience is a plus, but not required. (Working as a Tech Support Specialist or in a Customer Service role is valuable related experience!)
- This will be a hybrid position located in Wilmington, MA.
Additional Information
Graduation Date
Graduating May ’22 - June ’25
School Years:
Sophomore, Junior, Senior, Alumni, First Year Community / Technical College, Second Year Community / Technical College
Majors:
User Experience/Social Computing, Software Design, Library Sciences, Data Mining, Cyber Security, Information Systems Management, Computer Science, Computer Systems Networking & Telecommunications, Data Science, Computer Programming
No GPA preference set
US work authorization is required
Job Types: Full-time, Internship
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