IT Help Desk Seasonal

Advise / Bloom, the insurance industry’s trusted growth partner, is looking for an experienced and dedicated IT Help Desk -Seasonal to provide Tier I phone support for internal users.

We are looking for an exceptional leader who can:

• Function as first point of contact for end users

• Respond to support requests via telephone

• Perform remote troubleshooting through diagnostic techniques and relevant questioning

• Ensure optimum customer experience and satisfaction

• Escalate unresolved items to engineering team, following up as needed with end user and engineering

• Review end-user documentation for accuracy and usability

• Adhere to shift schedule and other departmental and company policies

• Collaborate regularly with team members in Helpdesk Teams channel to stay up-to-date and build cohesiveness.

• Create end user documentation when gaps are identified

• Assist with testing out changes to internal applications

• Contribute to Confluence and Sharepoint

• Perform all other duties as assigned

Education and Experience

• High School Diploma or GED; Associates Degree preferred

• Prior customer service experience is preferred

• Proficient with computers and technology

Skills and Abilities

• Excellent communication skills, verbal and written

• Keen attention to detail

• Strong customer service skills

What We Offer At Advise / Bloom, we offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted. Benefits of working for Advise / Bloom include:

• Competitive compensation

• Comprehensive health benefits

• Long-term career growth and mentoring

About Advise Advise Insurance is a licensed Medicare agency that aims to preserve the patient–physician relationship and help build a better healthcare experience. We provide education that explains how Medicare works and helps beneficiaries select a plan that meets their healthcare needs and includes their trusted doctor.

About Bloom As an insurance services company licensed in 48 contiguous U.S. states, Bloom focuses on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We concentrate on two areas of service: technology services and call center services and are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients.

Ascend Technology ™ Advise / Bloom provides advanced sales and enrollment automation technology to the insurance industry through our Ascend ™. Our Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership. Advise / Bloom is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with appli